• Job Description

  Req#: 46285

  Create impact as Manager, Partner Performance

  Join the largest general insurance group in Australia and Aotearoa New Zealand. We’re a top-tier ASX-listed company helping to make the world a safer place through creating a stronger and more resilient business and enabling our portfolio of iconic insurance brands.

  Your Role

  If you are a strategic leader passionate about driving excellence in supplier performance and customer experience this is your opportunity to join IAG and shape our Property Supply Chain, ensuring partners align with business values while delivering quality, efficiency, and cost control.

  You will lead and develop a team of Property Supplier Performance Specialists, ensuring strong partnerships and operational efficiency within the Property Claims Fulfilment strategy. You will be responsible for optimizing sourcing strategies, improving supply processes, and managing commercial relationships to meet customer needs and scalability goals.

  You will oversee partner performance, addressing assessing issues, stakeholder escalations, and complaints to maintain service quality. By driving efficiency initiatives and implementing resource strategies, you will enhance national service standards and cost management. Governance and risk management are key, ensuring compliance with policies and industry regulations while collaborating with internal teams to align execution and processes.

  This is a permanent role open to candidates based in Australia.

  About You

  This role is ideal for a leader with a strong background in supply chain procurement, negotiation, and relationship management. You will thrive if you have:

  • Proven experience in supplier performance or claims assessing at a leadership level
  • Proven ability to build and maintain strategic partnerships
  • Strong stakeholder management skills, both internal and external
  • Ability to manage complexity and drive change with confidence
  • Leadership skills that inspire teams and promote operational excellence

  Applications close on Thursday, 22 May at 23:59 AEST.

  Joining IAG, you’ll have access to a raft of benefits from across the Group:

  • Boosted superannuation with 13% as standard
  • Up to 50% off personal insurance, including home and motor insurance
  • 5 myLeave days per year on top of annual leave
  • Work from home and many more flexibility options with myFlex
  • Industry-leading 20 weeks paid parental leave, available from the day you start, for both primary and secondary carers
  • Dedicated career growth programs, including the award-winning IAG Academy
  • A certified Family Inclusive WorkplaceTM
  • Award-winning recognition and reward program

  *employment type eligibility criteria apply

  ABOUT US

  As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

  We’re ready for you. Apply today.

  Learn more about who IAG is here.
  

• About the company

  IAG was formed by the demutualisation of the NRMA Insurance business in July 2000 and a return of shares to the members of NRMA.

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