• Job Description

  Req#: 79143

  ESSENTIAL FUNCTIONS:

  • Responds to telephone help-line calls and ensures all client/user support calls and service requests are handled or escalated in a timely manner.
  • Provides 1st level support for all systems including software and hardware for all platforms, problem determination/isolation, analyzing problem data, performing data analysis, documenting findings, escalating complex problems to the I.T. staff or service vendors and communication final resolution to clients and users.
  • Responsible for completion and documentation of all assigned day-to-day tasks/activities per the Daily Work Schedule for each system and shift. These functions include 1st level support for clients/users requests, systems backups, printing, routing, and other duties.
  • Updates procedures and documentation for all platforms, including performing intermediate technical tasks.
  • Uses the help desk log to track and close all client/user calls or problems.
  • Ensures the computer/equipment room is maintained at prescribed temperature levels and in a clean and orderly condition.
  • Provides one-on-one training for Support Technicians and client/users.
  • Monitors and reports system performance issues as necessary.
  • Participates in department driven projects.
  • Maintains confidentiality in matters pertaining to company records, policies, and customer lists. Shred reports containing sensitive data as determined by management.
  • Maintains logs to track system downtime and report all extended downtime to the supervisor and/or manager.
  • Performs all duties in a manner that ensures the I.T. Department will meet or exceed the measurable objectives for service level to clients/users and system availability.
  • Maintains property technical asset inventory.
  • Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same.
  • Adheres to all regulatory, company and department policies and procedures.
  • Completes all other duties as assigned.

  Job Demands:

  • Lifts up to a maximum of 50 lbs. and must be able to carry objects weighing up to 25 lbs.
  • Must be able to work in areas containing high noise levels, bright lights and dust.
  • Position requires 30% standing, 40% sitting, 30% walking.
  • Requires some pushing and climbing.
  • Requires very frequent twisting, stooping, bending, kneeling and reaching overhead.
  • Must be able to respond to touch, speech, aural and visual cues.
  • Must be able to maneuver all areas of the casino.

  Compensation & Benefits:

  • $48,000-$51,000
  • Employment: Full Time

  Benefits Package:

  • Comprehensive Medical, Dental, and Vision Insurance to support your health and well-being
  • Life and Disability Insurance to provide financial security in unexpected situations
  • 401(k) retirement plan to help you save for the future.
  • Generous Paid Time Off (PTO) policy to ensure a work-life balance and time for personal needs
  • Education Assistance program to support your professional development and continuous learning
  • Exclusive Team Member Discounts as a recognition of your valuable contribution to the team

  Shift Details :

  • Swing Shift

  Please note that the schedule may vary based on the operational requirements of the business, so flexibility is essential.

  Qualifications

  REQUIREMENTS:

  • High School Diploma required.
  • College training, equivalent to a Bachelor’s degree in Computer Science, is preferred.
  • 1yr min. in a technical support role.
  • Strong personal computing skills are recommended.
  • Maintains property technical asset inventory.
  • Demonstrated intermediate-level technical skills in all platforms.
  • Intermediate skills related to troubleshooting on multiple platforms, problem determination, restoration techniques, and related hardware and software products.
  • Excellent communication and customer service skills are required.
  • Ability to work in a fast-paced and high-pressure work environment.
  • Flexible to work any shift necessary.

• About the company

  Caesars Entertainment, Inc. was a Paradise, Nevada based business that was the largest owner, operator and developer of casinos throughout the world.

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