• Job Description

  Req#: 22123

  8% Shift Differential-Premium Pay!!!

  Reports to the Manager, Language Services & Communication Services . Under general supervision and according to established policies and procedures, serves as a patient liaison to facilitate communication between health care providers and patients/families with limited English proficiency. Provides verbal and written translation for designated languages. Interprets questions, information and instructions, including medical terminology.

  MISSION, VALUES and SERVICE GOALS

  • MISSION: We deliver outstanding care, inspire health, and connect with heart.
  • VALUES: Trust. Respect. Integrity. Compassion.
  • SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

  Facilitates communication between patients/families and health care providers by:

  • Interpreting accurately and completely what is being said by patients, families and health care providers.
  • Assisting in the clarification of concept when communication is compromised.
  • Informing health care providers and/or patients of available resources (i.e., social and health service agencies) to support meeting patient's needs.
  • Serving as a liaison between patients/families and Hospital personnel by assisting limited English proficient patients in completing forms for registration, medical history, etc.
  • Providing follow up calls and letters for patients after discharge, to ensure understanding of instruction and medication compliance.

  Supports the management team by:

  • Maintaining required records, reports, and statistics.
  • Providing business and clerical support to departments within the Hospital, as assigned by the Manager.

  Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:

  • Completing other job-related duties and projects as assigned.

  ORGANIZATIONAL RESPONSIBILITIES

  Associate complies with the following organizational requirements:

  • Attends and participates in department meetings and is accountable for all information shared.
  • Completes mandatory education, annual competencies and department specific education within established timeframes.
  • Completes annual employee health requirements within established timeframes.
  • Maintains license/certification, registration in good standing throughout fiscal year.
  • Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
  • Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
  • Adheres to regulatory agency requirements, survey process and compliance.
  • Complies with established organization and department policies.
  • Available to work overtime in addition to working additional or other shifts and schedules when required.

  
  Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:

  • Leverage innovation everywhere.
  • Cultivate human talent.
  • Embrace performance improvement.
  • Build greatness through accountability.
  • Use information to improve and advance.
  • Communicate clearly and continuously.

  Education and Experience

  The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a high school diploma. Additional courses or training in medical terminology and/or basic anatomy and physiology preferred. Minimum six months of experience as a medical interpreter in a health setting with effective command of both English and designated language is preferred. Certification in medical interpretation in both English and designated language is preferred or ideally should be completed within the first six months of employment.

  Knowledge & Skills

  • Requires knowledge of and understanding of the designated language that is to be interpreted and general familiarity with cultural diversity.
  • Possesses extensive vocabulary in designated language and English and fluency in writing and speaking of English and designated language necessary to communicate pertinent information in a clear and understandable manner.
  • Demonstrates initiative, tact, courtesy and good judgment in handling sensitive situations.
  • Demonstrates high level of interpersonal skills necessary to maintain effective working relationships with patients/families and health care providers.
  • Requires proficiency in the use of computer-based patient record systems.
  • Requires ability to maintain strict confidentiality of all information utilized

  Working Conditions

  • Works in a patient care environment.
  • Requires a flexible work schedule that could include evenings and nights to meet the needs of the department.
  • Personal Protection Equipment (PPE) is required (surgical mask and eye shields) for all patient encounters; additional PPE equipment may be required (N95 masks, PAPRs, gowns, shoe covers, bonnets, face shields) as patient condition dictates.

  Physical Demands

  • Requires the physical ability and stamina to perform the essential functions of the position.

• About the company

  Doctors and hospitals in Indiana and Michigan, including South Bend, Granger, Mishawaka and Elkhart, services in ER, urgent care and family medicine

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