NHS
Medical Receptionist
This job is now closed
Job Description
- Req#: A0246-26-0000?language=en&page=641&sort=publicationDateDesc
- Educated in English and Maths to GCSE A-C
- Customer service experience
- Good communication skills
- Experience in Primary Care
- Preferable knowledge or worked with System One
- Educated in English and Maths to GCSE A-C
- Customer service experience
- Good communication skills
- Experience in Primary Care
- Preferable knowledge or worked with System One
Job summary
Crown Street Surgery are looking to recruit a part time Medical Receptionist to support our current reception team.
The hours will be:
Mon 15:30 - 18:30
Tues 15:30 - 18:30
Wed 15:30 - 18:30
Thurs 15:30 - 18:30
Fri 11:30 - 17:30
Total 18 hours per week.
With flexibility to cover for annual / sick leave and PLT training
The Medical Receptionist will be the focal point of communication between the patients, doctors, nurses and other healthcare professionals and non clinical staff.
The post holder should be able to work under pressure, maintain confidentiality at all times, be courteous and have excellent communication skills.
Main duties of the job
Main Duties if the role:
Running of all aspects of the practice's reception function and maintaining a clean and tidy work station
Adopting Care Navigation when signposting patients for appointments
Answering general enquiries, booking appointments
Keeping clear and concise documentation within the patient's clinical record
Tagging and sorting of medical records
Processing changes of names and addresses for patients on both clinical and paper records
Ensuring all tasks received are completed in a timely manner
To accompany GP's when a chaperone is required if applicable
Locking up of the building in the evening and ensuring it is secure
To participate in mandatory training
About us
We are a busy GP practice based in Swinton with over 9450 patients. Our clinical system is SystmOne.
Our team consists of -
1 GP partners, 2 salaried GP, 3 GP Locums, 2 ANPs, 3 Practice Nurses, 1 Nurse Associate, 1 HCA and a Phlebotomist. We also have a supportive admin and reception team.
We work collaboratively with our PCN Wentworth 1 and we have additional ARRS staff which include: ACP, Paramedics, Social Prescribing Link Workers, Clinical Pharmacists, Pharmacy Technicians, Physiotherapists, Care Co-Ordinators, Mental Health Nurses.
Details
Date posted
19 March 2026
Pay scheme
Other
Salary
£12.21 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A0246-26-0000
Job locations
17 Crown Street
Swinton
Mexborough
South Yorkshire
S64 8NB
Job descriptionJob description
Job responsibilities
JOB DESCRIPTION
POST:Medical Receptionist
REPORTS TO: Reception Manager & Admin Lead
ACCOUNTABLE TO:Practice Manager
JOB SUMMARY
The Medical Receptionist will be the focal point of communication between the patients, doctors, and other clinical and non-clinical staff. This encompasses dealing with incoming calls from external organisations, the public and patients, dealing with queries, appointments, and reception desk cover. The role also has responsibility for dealing with incoming instructions tasks and other duties as identified daily.
The post holder should be able to work under pressure, maintain confidentiality at all times, be courteous and patient and enjoy working with and for patients.
PRINCIPAL RESPONSIBILITIES
Running of all aspects of the practice's reception function and always keeping the reception area clean and tidy.
Adopting Care Navigation when signposting patients for appointments.
Answering general enquiries, explaining surgery procedures, making new and follow-up appointments and receiving requests for repeat prescriptions.
Keeping clear and concise documentation within patients clinical record.
Distributing patient's records to Doctors and Nurses as required.
Receiving and updating requests for home visits.
Tagging and sorting the medical records.
Processing changes of names and address via computer and changing on the front of patients medical records.
Liaise with all Health Service Bodies and other outside agencies.
Action and complete tasks as requested by GPs/Nurses etc.
Check all instruction tasks are kept up to date on a daily basis.
Care Navigation to signpost patients to receive the best care.
Accompanying Doctors when chaperone is required.
Check that any documents that are handed over reception are labelled correctly before the patient leaves the building.
To undertake personal responsibility in respect of security, fire and Health and Safety.
Closing up the building and setting the alarm for security.
To cover for any other receptionist on annual/sick leave.
To undertake duties as may be determined from time to time, commensurate with the range of activities described above.
To participate in mandatory training requirements.
Person Specification
Qualifications
Essential
Educated in English and Maths to GCSE A-C
Customer service experience
Good communication skills
Desirable
Experience in Primary Care
Preferable knowledge or worked with System One
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Job responsibilities
JOB DESCRIPTION
POST:Medical Receptionist
REPORTS TO: Reception Manager & Admin Lead
ACCOUNTABLE TO:Practice Manager
JOB SUMMARY
The Medical Receptionist will be the focal point of communication between the patients, doctors, and other clinical and non-clinical staff. This encompasses dealing with incoming calls from external organisations, the public and patients, dealing with queries, appointments, and reception desk cover. The role also has responsibility for dealing with incoming instructions tasks and other duties as identified daily.
The post holder should be able to work under pressure, maintain confidentiality at all times, be courteous and patient and enjoy working with and for patients.
PRINCIPAL RESPONSIBILITIES
Running of all aspects of the practice's reception function and always keeping the reception area clean and tidy.
Adopting Care Navigation when signposting patients for appointments.
Answering general enquiries, explaining surgery procedures, making new and follow-up appointments and receiving requests for repeat prescriptions.
Keeping clear and concise documentation within patients clinical record.
Distributing patient's records to Doctors and Nurses as required.
Receiving and updating requests for home visits.
Tagging and sorting the medical records.
Processing changes of names and address via computer and changing on the front of patients medical records.
Liaise with all Health Service Bodies and other outside agencies.
Action and complete tasks as requested by GPs/Nurses etc.
Check all instruction tasks are kept up to date on a daily basis.
Care Navigation to signpost patients to receive the best care.
Accompanying Doctors when chaperone is required.
Check that any documents that are handed over reception are labelled correctly before the patient leaves the building.
To undertake personal responsibility in respect of security, fire and Health and Safety.
Closing up the building and setting the alarm for security.
To cover for any other receptionist on annual/sick leave.
To undertake duties as may be determined from time to time, commensurate with the range of activities described above.
To participate in mandatory training requirements.
Person Specification
Qualifications
Essential
Educated in English and Maths to GCSE A-C
Customer service experience
Good communication skills
Desirable
Experience in Primary Care
Preferable knowledge or worked with System One
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Qualifications
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Crown Street Surgery
Address
17 Crown Street
Swinton
Mexborough
South Yorkshire
S64 8NB
Employer's website
https://www.crownstreetsurgeryswinton.nhs.uk (Opens in a new tab)
Employer details
Employer name
Crown Street Surgery
Address
17 Crown Street
Swinton
Mexborough
South Yorkshire
S64 8NB
Employer's website
https://www.crownstreetsurgeryswinton.nhs.uk (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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