NHS
Medical Receptionist
This job is now closed
Job Description
- Req#: A5141-26-0002?language=en&page=326&sort=publicationDateDesc
- We are an established training and teaching practice located in large friendly village of Marple, South Stockport, with a patient list size of c7,000.
- Our team comprises 2 GP Partners, 2 salaried GPs, supported by a multidisciplinary team including 2 Practice Nurses, 2 HCAs, a First Contact Practitioner, and an Advanced Clinical Practitioner, alongside experienced and skilled administrative staff.
- We value a strong, cohesive team and foster it through social coffee and lunch breaks, regular team and clinical meetings, dedicated training, team-building activities, and social events to promote a positive work culture.
- We are part of the Stockport SES PCN, working closely with PCN colleagues and ARRS staff to enhance capacity and maintain high standards of patient care.
- We offer placements to medical students and GP trainees at various stages of their careers, fostering valuable learning experiences.
- Our practice is rated Good by the Care Quality Commission (CQC)
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management skills
- Ability to work as team member and autonomously
- Good interpersonal skills
- Ability to follow policy and procedures
- Experience of working with the general public
- Experience of role with administrative duties
- Experience of working in a healthcare setting
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Educated to GCSE level of equivalent
- GCSE Mathematics and English (grade C or above / level 4 or above)
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management skills
- Ability to work as team member and autonomously
- Good interpersonal skills
- Ability to follow policy and procedures
- Experience of working with the general public
- Experience of role with administrative duties
- Experience of working in a healthcare setting
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Educated to GCSE level of equivalent
- GCSE Mathematics and English (grade C or above / level 4 or above)
Job summary
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.
To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.
Main duties of the job
The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.
Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical and secretarial support to clinical staff and other members of the Practice team.
Facilitate effective communication between patients, members the primary health care team, secondary care, and other associated healthcare agencies.
About us
Details
Date posted
19 February 2026
Pay scheme
Other
Salary
£12.21 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A5141-26-0002
Job locations
Marple Medical Practice
50 Stockport Road
Marple
Stockport
Cheshire
SK6 6AB
Job descriptionJob description
Job responsibilities
Job Title Medical Receptionist
Accountable to Practice Manager
Hours 25 per week
Tuesday 1.30pm - 6.30pm
Wednesday 1.30pm - 6.30pm
Thursday 1.30pm - 7.30pm
Friday 8.30am - 6.30pm
Salary £12.21 per hour, rising to £12.71 per hour from April 2026
Job Summary
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.
To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.
Mission Statement
To enable and promote the wellbeing of all of our registered patients using advice, treatment and the coordination of available NHS resources in a way that is Well Led, Effective, Responsive, Caring and Safe.
Primary key Responsibilities
The following are the core responsibilities of the medical receptionist role. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staff levels:
Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of clerical and secretarial support to clinical staff and other members of the Practice team.
Facilitate effective communcation between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
Duties and Responsibilities
The duties and responsibilities to be undertaken by members of the Practice Reception Team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving practice workload and staffing levels.
Reception
Maintain and monitor the practice appointment system.
Process personal, telephone and e-requests for appointments
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
Enter requests for home visits into the clinical system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor
Signpost patients to the correct service
Initiating contact with and responding to, requests from patients, team members and external agencies
Clinically code data on EMIS Web clinical system
Photocopy documentation as required.
Data entry of new and temporary registrations and relevant patient information as required.
Input data into patients healthcare records as necessary
Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team.
Manage all queries as necessary in an efficient manner.
Carry out system searches as requested.
Maintain a clean, tidy, effective working area at all times.
Monitor and maintain the reception area and notice boards.
Support all clinical staff with general tasks as requested.
Handing completed repeat prescriptions to patient and checking names and address. Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same
Taking messages and passing on information
Keeping the reception area, noticeboards, and leaflet dispensers tidy and free from obstructions and clutter
Provision of refreshments for staff and visitors as required, loading and emptying the dishwasher and keeping the kitchen area clean and tidy.
Administration
Opening up/lockingup of Practice premises and maintaining security in accordance with Practice protocols
To have a thorough knowledge of all Practice procedures.
To work in accordance with written protocols
Photocopy as requested.
Processing and distributing incoming (and outgoing) mail.
Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.
Sort and distribute accordingly any correspondence and records received in the weekly delivery from Patient Services.
Computer Systems
Computer data entry and medical records.
Process patients change of address computer data and medical records (have knowledge of Practice area)
Check, monitor and deal with items as they appear in the GP links system.
Scanning patient documentation into our computer system
Process Patient notes and correspondence:
Regularly review all personal & practice email in boxes for important information
Register new patient information onto practice clinical system.
Financial records
Keep accurate and detailed records of petty cash transactions.
Secondary responsibilities
In addition to the primary responsibilities, the Receptionist may be requested to:
Partake in audit as directed by the audit lead.
Support administrative staff, providing cover during staff absences
Notes:
The job description and person specification may be amended following consultation with the post holder to facilitate the development of the role, the organisation and the individual.
All personnel should be prepared to accept additional, or surrender existing duties, to enable the efficient running of the organisation.
Job responsibilities
Job Title Medical Receptionist
Accountable to Practice Manager
Hours 25 per week
Tuesday 1.30pm - 6.30pm
Wednesday 1.30pm - 6.30pm
Thursday 1.30pm - 7.30pm
Friday 8.30am - 6.30pm
Salary £12.21 per hour, rising to £12.71 per hour from April 2026
Job Summary
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.
To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.
Mission Statement
To enable and promote the wellbeing of all of our registered patients using advice, treatment and the coordination of available NHS resources in a way that is Well Led, Effective, Responsive, Caring and Safe.
Primary key Responsibilities
The following are the core responsibilities of the medical receptionist role. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staff levels:
Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of clerical and secretarial support to clinical staff and other members of the Practice team.
Facilitate effective communcation between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
Duties and Responsibilities
The duties and responsibilities to be undertaken by members of the Practice Reception Team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving practice workload and staffing levels.
Reception
Maintain and monitor the practice appointment system.
Process personal, telephone and e-requests for appointments
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
Enter requests for home visits into the clinical system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor
Signpost patients to the correct service
Initiating contact with and responding to, requests from patients, team members and external agencies
Clinically code data on EMIS Web clinical system
Photocopy documentation as required.
Data entry of new and temporary registrations and relevant patient information as required.
Input data into patients healthcare records as necessary
Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team.
Manage all queries as necessary in an efficient manner.
Carry out system searches as requested.
Maintain a clean, tidy, effective working area at all times.
Monitor and maintain the reception area and notice boards.
Support all clinical staff with general tasks as requested.
Handing completed repeat prescriptions to patient and checking names and address. Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same
Taking messages and passing on information
Keeping the reception area, noticeboards, and leaflet dispensers tidy and free from obstructions and clutter
Provision of refreshments for staff and visitors as required, loading and emptying the dishwasher and keeping the kitchen area clean and tidy.
Administration
Opening up/lockingup of Practice premises and maintaining security in accordance with Practice protocols
To have a thorough knowledge of all Practice procedures.
To work in accordance with written protocols
Photocopy as requested.
Processing and distributing incoming (and outgoing) mail.
Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.
Sort and distribute accordingly any correspondence and records received in the weekly delivery from Patient Services.
Computer Systems
Computer data entry and medical records.
Process patients change of address computer data and medical records (have knowledge of Practice area)
Check, monitor and deal with items as they appear in the GP links system.
Scanning patient documentation into our computer system
Process Patient notes and correspondence:
Regularly review all personal & practice email in boxes for important information
Register new patient information onto practice clinical system.
Financial records
Keep accurate and detailed records of petty cash transactions.
Secondary responsibilities
In addition to the primary responsibilities, the Receptionist may be requested to:
Partake in audit as directed by the audit lead.
Support administrative staff, providing cover during staff absences
Notes:
The job description and person specification may be amended following consultation with the post holder to facilitate the development of the role, the organisation and the individual.
All personnel should be prepared to accept additional, or surrender existing duties, to enable the efficient running of the organisation.
Person SpecificationPerson Specification
Skills
Essential
Experience
Essential
Desirable
Other requirements
Essential
Qualifications
Essential
Skills
Essential
Experience
Essential
Desirable
Other requirements
Essential
Qualifications
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Marple Medical Practice
Address
Marple Medical Practice
50 Stockport Road
Marple
Stockport
Cheshire
SK6 6AB
Employer's website
https://www.marplemedicalpractice.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Marple Medical Practice
Address
Marple Medical Practice
50 Stockport Road
Marple
Stockport
Cheshire
SK6 6AB
Employer's website
https://www.marplemedicalpractice.nhs.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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