• Job Description

  Req#: C9218-26-0380?language=en&page=37&sort=publicationDateDesc

  Job summary

  To provide a specialised, comprehensive and confidential patient centred clinical administration and secretarial service to the Surgical Services team in accordance with Departmental, Trust and National standards, policies and procedures. To act as a source of advice and guidance regarding the specialism for patients.

  Please be advised that sponsorship is not eligible for this post.

  Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

  **Interviews for this post are due to take place week commencing 13th April 2026***

  Main duties of the job

  1. Responsible for the booking of TWW/Cancer appointments and surgery for Head and Neck Consultants
  2. To ensure, wherever possible, that all clinical documentation is up-to-date, in an orderly fashion and available whenever clinical decisions are being made, reporting exceptional circumstances where necessary. This will require: effective collaboration with all relevant personnel to maintain an efficient administrative system; prompt transcription, manipulation and distribution of appropriate
  3. To ensure the effective organisation of all patients under the care of the consultant and his/her team in accordance with Local and National policy and targets. This will require effective collaboration with: the Booking Centre and Patient Access team to ensure the waiting list is up-to- date and accurate at all times; Outpatient Access team and General Managers to monitor the utilisation and effectiveness of outpatient clinics, ensuring that established Patient Access Policy and procedures are adhered to; Theatre, Diagnostic and Ward teams to ensure that the elective care pathway for all patients is seamless and sensitive to their needs,

  About us

  University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

  We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

  Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

  We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

  By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

  The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

  Details

  Date posted

  26 March 2026

  Pay scheme

  Agenda for change

  Band

  Band 4

  Salary

  £27,485 to £30,162 a year pro rata per annum

  Contract

  Permanent

  Working pattern

  Full-time, Compressed hours

  Reference number

  218-AC-B4-7697426-A

  Job locations

  University Hospitals Coventry and Warwickshire

  Clifford Bridge Road

  Coventry

  CV2 2DX

  
  

  Job description

  Job responsibilities

  • To maintain an efficient office management system/procedures to enable the consultant and his/her team to optimise their patient care services. This will require: effective management of the consultants time, managing schedules and leave arrangements ensuring appropriate and timely communications with all relevant personnel, arranging meetings/events, composing and transcribing minutes proactively ensuring action points are raised and completed, preparation of correspondence and reports; effective management of the consultants office by establishing and maintaining efficient manual and electronic correspondence and documentation management systems; ensuring office equipment and stationery levels are maintained, processing orders as required and tracking patients through their pathway from initial referral to discharge.
  • To support team members. This will require: demonstrating and explaining Departmental practices and procedures; undertaking appropriate training and development with new and existing staff ensuring high standards of practice are maintained at all times; providing cross-cover on a reciprocal basis in the absence of colleagues and providing day to day supervision where required.
  • Provide oversight to the Support Secretaries for associated administrative activities, such as patient bookings, appropriate documentation and typing, with local training.

  For further details please see the attached job description.

  Job description

  Job responsibilities

  • To maintain an efficient office management system/procedures to enable the consultant and his/her team to optimise their patient care services. This will require: effective management of the consultants time, managing schedules and leave arrangements ensuring appropriate and timely communications with all relevant personnel, arranging meetings/events, composing and transcribing minutes proactively ensuring action points are raised and completed, preparation of correspondence and reports; effective management of the consultants office by establishing and maintaining efficient manual and electronic correspondence and documentation management systems; ensuring office equipment and stationery levels are maintained, processing orders as required and tracking patients through their pathway from initial referral to discharge.
  • To support team members. This will require: demonstrating and explaining Departmental practices and procedures; undertaking appropriate training and development with new and existing staff ensuring high standards of practice are maintained at all times; providing cross-cover on a reciprocal basis in the absence of colleagues and providing day to day supervision where required.
  • Provide oversight to the Support Secretaries for associated administrative activities, such as patient bookings, appropriate documentation and typing, with local training.

  For further details please see the attached job description.

  Person Specification

  Qualifications

  Essential

  • See supporting documents

  Experience

  Essential

  • See supporting documents

  Desirable

  • See supporting documents

  Knowledge

  Essential

  • See supporting documents

  Desirable

  • See supporting documents

  Skills and Abilities

  Essential

  • See supporting documents

  Commitment to Trust Values and Behaviours

  Essential

  • see supporting documents

  Person Specification

  Qualifications

  Essential

  • See supporting documents

  Experience

  Essential

  • See supporting documents

  Desirable

  • See supporting documents

  Knowledge

  Essential

  • See supporting documents

  Desirable

  • See supporting documents

  Skills and Abilities

  Essential

  • See supporting documents

  Commitment to Trust Values and Behaviours

  Essential

  • see supporting documents

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  University Hospitals Coventry and Warwickshire NHS Trust

  Address

  University Hospitals Coventry and Warwickshire

  Clifford Bridge Road

  Coventry

  CV2 2DX

  
  

  Employer's website

  https://www.jobsatuhcw.co.uk (Opens in a new tab)

  Employer details

  Employer name

  University Hospitals Coventry and Warwickshire NHS Trust

  Address

  University Hospitals Coventry and Warwickshire

  Clifford Bridge Road

  Coventry

  CV2 2DX

  
  

  Employer's website

  https://www.jobsatuhcw.co.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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