• Job Description

  Req#: 40131
  Overview
  
  Messaging Specialist-Intermediate
  
  Remote. East Coast
  
  Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!
  
  The Messaging Specialist - Intermediate provides operational and user support for DOI/IA enterprise messaging environments, including Microsoft 365 Exchange Online (GCC), associated messaging services, mobile device management, and related email support systems. This role supports email administration, account management, user issue resolution, mobile device support, monitoring, documentation, and operational continuity. The position also supports project-based work involving messaging updates, migrations, mobile device support, documentation, and process improvement.
  
  Responsibilities
  
  
  • Provide day-to-day support for DOI/IA enterprise messaging systems and associated services.
  • Support Microsoft 365 Exchange Online (GCC) email, calendaring, messaging, archiving, collaboration, and mobile access capabilities.
  • Support creation, modification, and deletion of mailbox accounts in accordance with approved procedures.
  • Provide Tier I/II support for email and messaging issues and ensure proper escalation when needed.
  • Support approved mobile device management solutions, including account setup, device registration, email access, application support, and user assistance.
  • Support government-furnished mobile devices, including smartphones and tablets, in accordance with approved policies.
  • Monitor messaging operations for failures, storage use, and service issues, and prepare required reports and notifications.
  • Support email-related documentation, user instructions, process flows, and training materials.
  • Assist with support for email records searches related to FOIA, IG, or litigation requests, as directed.
  • Support messaging-related project work involving updates, migrations, implementation activities, testing, and operational improvement.
  • Support an existing rapid notification system for the Albuquerque OIT campus to notify Albuquerque staff of emergency situations.
  • Support the creation of new mailbox accounts and delete old mailbox accounts in accordance with DOI/IA procedures and policies.
  • Contribute to and recommend email architectures and upgrades.
  • Support the approved Mobile device management solution for DOI/IA to include account creation, secure and support devices, emails, applications, device registration, email, and documents.
  • Help in documenting an approach for the implementation of updates or migration of government selected enterprise email system by creating a method of maintenance, conversion and developing the processes and procedures for the use/setup of the email system.
  • Monitor the operation of tasks in the DOI/IA email enterprise for failures.
  • Support mobile device management, configuration and support for all government-furnished mobile computing devices which include smartphones and tablet devices such as iPhones, iPads, Android phones and tablets.
  • Respond to and resolve end-user email problems.
  • Other duties as assigned.
  
  
  Qualifications
  
  
  • Associate's degree, MCSE in Exchange, or equivalent combination of education and experience.
  • 2+ years of technical experience supporting or managing enterprise email systems.
  • Ability to obtain Public Trust
  
  Preferred Qualifications:
  
  • Experience supporting mobile device management solutions, such as MaaS360 or similar platforms.
  • Experience supporting email account administration, end-user messaging support, and issue resolution.
  • Experience supporting Microsoft 365 Exchange Online (GCC) or other enterprise Microsoft messaging environments.
  • Experience supporting mobile computing devices in a managed enterprise environment.
  • Familiarity with ticketing systems, escalation procedures, and customer support processes.
  • Experience supporting messaging migrations, platform updates, or mobile device initiatives.
  • Familiarity with email archiving, records searches, or enterprise messaging compliance support.
  • Relevant Microsoft, Exchange, mobile device management, or messaging certifications are preferred.
  • Ability to obtain and maintain required government suitability or clearance, if applicable.
  
  
  Knowledge, Skills and Abilities:
  
  • Ability to support technical documentation, reporting, and user support activities.
  • Ability to support technical projects, implementation efforts, testing, and related documentation.
  • Strong written and verbal communication skills.
  • Knowledge of enterprise messaging support and email administration practices.
  • Knowledge of Microsoft messaging environments and mobile device support concepts.
  • Knowledge of mailbox administration, messaging troubleshooting, and user support processes.
  • Skill in resolving messaging and mobile device issues in an enterprise environment.
  • Skill in preparing user instructions, reports, and operational documentation.
  • Ability to support multiple operational and project-based tasks.
  • Ability to communicate effectively with users, technical staff, and management.
  • Must have working knowledge of Microsoft office software applications (MSWord, Excel, Access, PowerPoint), and Outlook.
  • Ability to travel
  • Expert levels of interpersonal skills are sufficient to communicate effectively, convince, influence, advice, and respond to questions from leadership, including senior decision makers.
  • Must have excellent written and oral communication skills.
  
  How you'll grow
  
  At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.
  
  We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.
  
  Benefits
  
  At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
  
  Learn more about what working at Chenega MIOS can mean for you.
  
  Chenega MIOS's culture
  
  Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.
  
  Corporate citizenship
  
  Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
  
  Learn more about Chenega's impact on the world.
  
  Chenega MIOS News- https://chenegamios.com/news/
  
  Tips from your Talent Acquisition Team
  
  We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:
  
  Chenega MIOS web site - www.chenegamios.com
  
  Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm
  
  LinkedIn - https://www.linkedin.com/company/1472684/
  
  Facebook - https://www.facebook.com/chenegamios/
  
  #Cyberstar, LLC

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