What's your preference?
Job Description
- Req#: o6Bd7RhTrnei
MSP (Managed Service Provider) Help Desk Technician
Join our growing team at Digitek Solutions, the Managed IT and Hosting division of Alta Vista Technology! We're on the lookout for a MSP Help Desk Technician to bring their expertise to our operations.
Responsibilities:
• Always Represent Digitek Solutions with professionalism.
• Support internal and external customers with hosted servers.
• Assist senior personnel with data center maintenance and fixing bad motivators on R2 units.
• Monitor, respond to, and document work in our trouble ticket system with precision.
• Install and troubleshoot workstations, networking equipment, MS Teams phones, and servers.
• Install, update, and troubleshoot Sage Construction and Real Estate software.
• Occasionally assist the Sales team in explaining technical software requirements.
• Travel within Arizona to client sites (Mileage reimbursement; most travel within Metro Phoenix).
Personal Aptitude Requirements:
• Strong troubleshooting skills with a calm demeanor under pressure.
• Excellent communication skills, able to articulate complex technical concepts clearly.
• Flexibility to work outside of the typical 8-5 schedule when necessary, including occasional nights and weekends.
Technical Requirements: High-Level Competency Required:
• Active Directory User management, Windows DNS, group policy management
• RDS Collections (including published RemoteApps)
• Microsoft Exchange, Office 365, and Google Workspaces administration
• Hardware and software troubleshooting for Microsoft platforms
• Basic network principles
• Winning Kobayashi Maru strategies
General Understanding Requirements:
• Dial-Up VPN (IPsec over L2TP)
• Microsoft SQL
Benefits:
• Paid Time Off (PTO)
• Comprehensive Health Coverage including Medical, Dental, and Vision plans
• Company-Paid Life Insurance
• 401(k) Retirement Plan with company matching
• Mileage Reimbursement for client travel
• Supportive team culture, growth opportunities, and exposure to cutting-edge technologiesAbout the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.