• Job Description

  Req#: 750552

  The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

  You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

  Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.

  We are the Good Hands. We don’t follow the trends. We set them.

  Job Header:

  SAP Job Title: Claims-Adj CAT OA Mul-Cons II

  Band: B2

  FLSA Status: Exempt

  Job Code: 70012979

  Revised Date: 05/10/2023

  Job Summary:

  Under limited supervision, the Consultant II is responsible for meeting with customers across the country to investigate, negotiate, and settle moderately complex property, vehicle damage (which may include automobiles, motorcycles, all-terrain vehicles, recreational vehicles, and boats), or flood claims, when our customers are involved in a catastrophic event. The individual reviews the policy, determines loss coverage, inspects and assesses the property or vehicle damage, prepares or reviews a repair estimate for covered losses, and processes payment to customers.

  Key Responsibilities:

  • Summarizes documents and enters into claim system notes

  • Documents a claim file with notes, evaluations, and decision-making process

  • Investigates, reviews, determines, and verifies moderately complex coverage/policy information

  • Handles inside investigation of mortgage claims

  • Reviews vehicle damage, takes photos, and determines reparability or total loss

  • Handles contents inventories, moderately complex pricing analysis, and mitigation bills, and prepares claims reports

  • Handles and occasionally negotiates claims that include Public Adjuster involvement

  • Occasionally conducts calibrations with vendors or staff

  • Occasionally conducts targeted file examining, including performing ride-along or sit-along

  • Proficient knowledge of all regional construction types and related repair methodologies

  Supervisory Responsibilities:

  This job does not have supervisory duties.

  Education and Experience:

  • 4 year Bachelors Degree (Preferred)

  • 2 or more years of experience (Required)

  • In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

  Certificates, Licenses, Registrations:

  • No Certification, License or Registration is required for the job.

  Functional Skills:

  • Applies broad knowledge of insurance policy, coverage, and regulation

  • Applies broad knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards

  • Applies broad knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data

  • Applies broad knowledge of standardized problem-solving and preparation of reports for analysis

  • Applies broad negotiation and/or arbitration skills

  • Applies broad conflict management and problem resolution skills in managing internal and external customer relationships

  Notes:

  The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

  Compensation offered for this role is $57,500.00-$94,625.00 per year and is based on experience and qualifications.

  The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

  Good Work. Good Life. Good Hands®.

  As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstate’s benefits, visit allstate.jobs/benefits/

  Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

  #LI-BH3

  Allstate generally does not sponsor individuals for employment-based visas for this position.

  Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

  For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
  For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

  To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs

  To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

  It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

• About the company

  The Allstate Corporation is an American insurance company, headquartered in Northfield Township, Illinois, near Northbrook since 1967.

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