• Job Description

  Req#: 3098

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  TraceLink seeks a talented individual who has a strong balance of interpersonal and technical skills to join the Network Success Team. As a Network Success Manager you will be working in an innovative environment and pioneering a new method of data sharing. The Network Success Managers work with trade partners (suppliers and customers that electronically exchange data with the TraceLink customers) within our network to ensure data is shared successfully. This multi-faceted role provides education to trade partners, manages relationships with the trade partner through emails and calls, works with the trade partner’s B2B connection and assists with data mapping and testing to ensure successful transactions between parties.

  TraceLink’s digital network – today used by more than 290,000 Healthcare and Life Sciences entities around the world – digitalizes the supply chain operations between trading partners to create the visibility required to protect the medicines that patients rely on to lead healthier lives. Founded in 2009, TraceLink operates 6 global offices with over 800 employees and serves more than 1,300 customers on behalf of billions of patients worldwide.

  TraceLink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.

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  The opportunity:

  • Build relationship with customers and suppliers within the network by providing great service and delivering messages that support the needs of our customers

  • Educate partners on network functionality

  • Maintain integrity of the network and acts as primary point of contact for trade partners

  • Manage high value projects in all stages of implementation

  • Present ideas that will help continuously improve processes and solve difficult problems

  • Able to execute quick and insightful analysis of data files to determine the best solution

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  What qualifies you:

  • Bachelor’s degree in a related field

  • Experience with MS Office suite

  • Excellent verbal and written communication skills across all levels of management

  • Excellent organizational and time management skills

  • Leadership skills with demonstrated enthusiasm and ability to work in highly cross-functional, globally diverse organizations

  • Proven track record of sustaining, growing and managing relationships

  • Strong critical thinking skills when faced with new scenarios, ability to see issues though to a resolution

  • Experience in the pharmaceutical industry, especially with line management systems

  • Experience with data mapping, B2B connections and file transfer testing

  • Ability to read and work in XML, SAP IDOC, X12

  • Experience in a SaaS environment

  • Additional language is a plus

  You are a standout candidate because:

  • You thrive in a team

  • You are resilient

  • You are committed to learning and demonstrate curiosity and eagerness

  • You share our Values

  TraceLink Values:

  • People are intrinsic to our business: We value and respect each other, our customers, our shareholders, and our partners

  • Integrity is part of our foundation: We communicate transparently with all of our stakeholders – internal and external – in order to build and maintain trust and achieve excellence

  • Leading and driving industry-wide transformation is key: We strive to be experts, share our knowledge openly, and collaborate fairly in order to create massive value and generate change

  • Innovation enables us to build tomorrow's solutions today: We are big thinkers. We embrace the confluence of new paradigms and technologies to institute lasting transformational value

  • Results determine success: As a company that supports the critical needs of our customers, we can’t waiver on accountability. We drive hard to make our customers successful

• About the company

  The world’s largest track and trace network for connecting the Life Sciences supply chain and eliminating counterfeit drugs from the global marketplace.

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