• Job Description

  Req#: fk03ujm

  Location: Bengaluru,Karnataka,India

  MoEngage is an insights-led customer engagement platform, trusted by 1,200+ global consumer brands. As a Great Place to Work Company we are a young, fast-paced and intelligent customer engagement platform that fosters a culture of innovation, ownership, freedom, and fun while building future-ready technology products. Sitting at a conflux of diverse technologies like Artificial Intelligence, Big Data, Web & Mobile platforms, MoEngage technology analyzes billions of data points generated by customers and their devices in order to predict their behavior and engage them at every touchpoint throughout their lifecycle with personalized communication.

  In just eight years since our inception, we have worked with leading Fortune 500 brands such as Deutsche Telekom, Samsung, Ally Financial, Vodafone, and McAfee along with internet-first brands such as Flipkart, Ola, OYO, Bigbasket, and Sharechat, with a global presence that encompasses 35 countries. We currently have offices in San Francisco, Boston, London, Dubai, Ho Chi Minh city, Bangkok, Kuala Lumpur, Singapore, Sydney, Vietnam, Berlin, Jakarta, and Bengaluru.

  The care we give to our customers is quite high! Our achievement of top service and support ratings in Gartner's Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports is a testament to that. Another commendable quality is our people-centric culture, as we have recently been included in Battery Ventures' top 25 private cloud computing companies. As recognized by the DivHERsity Awards, we are one of the top 20 diversity companies in the world, while the Economics Times names us as one of the Top Organizations for Women.

  Will you be able to thrive in a fast-paced environment where innovation, speed, and customer-centric thinking are the norm? Is it your passion to uncover opportunities others are unaware of and to champion them? Do you crave ownership and a chance to be a part of something that matters? If so, this may be a worthwhile opportunity for you!

  As part of the Engineering team at MoEngage, here are some things you can expect:

  • Take ownership and be responsible for what you build - no micromanagement
  • Work with A players (some of the best talents in the country), and expedite your learning curve and career growth
  • Make in India and build for the world at the scale of 500M active users, which no other internet company in the country has seen
  • Learn together from different teams on how they scale to millions of users and billions of messages.

  Here are some of the challenging areas you can expect to work as part of the SRE team :

  • Work with one of the largest Elasticsearch cluster deployment
  • Work on a large scale MongoDB installation
  • Maintain services once they are live by measuring and monitoring availability, latency, and overall system reliability.
  • Work closely with team members to ensure best practices and strategic goals are incorporated into development work.
  • Collaborate with other engineering teams to identify and anticipate changing requirements and opportunities to improve the development environment. Define and iterate team process, collaboration, and focuses on overall team velocity with different stakeholders, including product, design, etc.
  • Implementing best practices, challenging status quo, tab on industry and technical trends, changes, and developments to ensure the team is always striving for best in classwork.
  • Manage capacity, build security into every layer, and reduce cost
  • Implement secure networking, key management, user management, access management, process management, image management.
  • Effectively lead and manage team deliverable (short/long term) project planning and coaching, quarterly reviews, participation in the selection process for new hires, technical and non-technical guidance to the team.

  About the Role

  • Installation, configuration, and networking on Linux
  • Adding Resources (Disk Space / CPU / RAM) on Virtual Machines
  • 24x7 Monitoring services and applications
  • Monitoring Storage Space, Systems Partition and Server Health and SLAs

  Troubleshooting

  • Troubleshooting host unreachable / node-down issues
  • Troubleshooting downtime, SLA breaches

  Ticketing

  • Working on all kinds of User-generated and Auto-generated Tickets.
  • Knowledge of Ticketing tools Zendesk, Jira

  Incident Management

  • Raising emergency change / normal change for any changes on the server
  • Runbook

  Skills

  • Shell Scripting
  • Linux/Ubuntu/Debian
  • System Administration
  • Server management
  • Plus: AWS, Python, Networking, Security
  • Debugging skills in Rest APIs
  • Basic SQL queries
  • Awareness of Secure Development process and practices
  • Awareness on Information Security concepts and Best Practices

  Experience

  • 1 - 5 years

  At MoEngage, we are passionate about our team and technology - see below to know more about us and technology.

  Tech @MoEngage | Scale @MoEngage | Life @MoEngage

  We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class technology team.

  Apply to this job

• About the company

  MoEngage is a customer engagement platform, headquartered in San Francisco, California, United States with offices in Bengaluru, Jakarta, London, and Berlin, founded in 2014.

Notice