Position Identification

• Job Title - Technical Account Manager
• Job Function - OE Sales
• Report to - VP of Sales - National Accounts OE

Job Purpose

The Technical Account Manager is responsible for being the technical liaison between the Hankook OE customers (automobile manufacturers) and the internal Hankook teams of Engineering, R&D, Quality, Sales, and Manufacturing.

Key Accountabilities

• Receiving and analyzing customer technical RFQ documents and engineering requirements
• Deliver project technical requirements to Hankook R&D teams
• Present technical assessments and program timing to customers
• Develop program launch timelines and timing plans
• Act as program manager for new product launches to deliver new products according to the timing plan
• Gain knowledge and understanding of customer communication portals
• Be the lead technical communicator and first contact to customers for all technical items
• Manage and lead quality issue resolution and reporting to customers
• Weekly/monthly reporting on project development and timing status
• Make technical presentations to customers
• Analyze car market technical trends
• Join product testing when necessary
• Gather information related to customer new vehicle plans and future technologies

Level of Accountabilities

• Independent Contributor

Core Competencies

• Skilled in Microsoft Office: Excel, Word, and Power Point.

• Excellent verbal and written communication skills and knowledge of the English language.

Qualifications

• Bachelor’s degree in engineering discipline required
• Experience working for a Tier 1 automotive supplier
• Experience working directly with automobile manufacturers
• Tire industry experience preferred but not required