• Job Description

  Req#: 559755
  Description
  
  Martine Law
  
  Martine Law is a fast-growing, client-centered law firm committed to delivering exceptional legal services and streamlined client experiences. Our Operations team is the backbone of the firm-building systems, improving workflows, and ensuring each department operates at peak efficiency. We are looking for an Operations Analyst who thrives in a dynamic environment and enjoys solving operational challenges with creativity and precision.
  
  Role Overview
  
  The Operations Analyst plays a critical role in supporting the daily operations and long-term strategic initiatives of the firm. This role is responsible for optimizing internal systems, improving workflow efficiency, supporting team members with technical needs, and ensuring our processes scale as the firm grows. The ideal candidate is analytical, proactive, tech-savvy, and capable of turning operational challenges into streamlined solutions.
  
  Responsibilities
  
  Primary Responsibilities
  
  Operational Optimization & Project Support
  • Lead and participate in firm-wide operational projects aimed at improving efficiency, productivity, and cross-departmental collaboration.
  • Identify operational gaps, bottlenecks, and inefficiencies; propose and implement practical solutions.
  
  Systems, Technology & Workflow Automation
  • Build, enhance, and maintain automated workflows within HubSpot CRM, including pipelines, sequences, automations, and integrations.
  • Support phone system workflows and configurations within AirCall and DialPad.
  • Assist with matter management optimization using Clio Manage, including HubSpot to Clio integration, reporting, workflow improvements, and template creation.
  • Maintain accuracy and functionality of the Operations project board in Monday.com, ensuring tasks, timelines, and owners are up to date within the Operations team.
  • Provide guidance as requested for troubleshooting and support across all software platforms used by the firm, including ChatGPT, Otter, Zoom, and the Microsoft Suite.
  
  Cross-Functional Support & Communication
  • Serve as a point of contact for cross-departmental operational requests, issues, and needs.
  • Maintain strong communication with department leads to understand ongoing challenges and coordinate solutions.
  • Partner with team members to ensure smooth adoption of new processes, tools, and system updates.
  
  Training & Documentation
  • Provide ongoing training to staff on systems, workflows, updated processes, and best practices.
  • Create and maintain clear, professional SOPs, including written documentation and video tutorials.
  • Ensure all training and SOP materials are kept up-to-date as systems evolve.
  
  Administrative & Operational Support
  • Assist with administrative tasks such as ordering supplies, equipment, and more.
  • Support the Operations department with research, reporting, and project support across various initiatives.
  • Contribute to maintaining internal records, tracking operational KPIs, and supporting other Operations team members on assigned tasks.
  
  Qualifications
  
  Core Competencies
  • Fast-paced, big-picture thinker - able to identify gaps quickly and develop effective, scalable solutions.
  • Analytical mindset - comfortable working with data, identifying patterns, and making data-driven recommendations.
  • Process-oriented - skilled at building, optimizing, and documenting workflows.
  • Strong communicator - excellent verbal and written communication skills for training, documentation, and cross-department collaboration.
  
  Technical Skills
  
  Experience with or ability to learn quickly:
  • HubSpot (required or strongly preferred)
  • AirCall and/or DialPad
  • Clio Manage
  • Monday.com
  • Zoom
  • Otter
  • Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
  • ChatGPT / AI tools for productivity
  • General comfort with cloud-based platforms and integrations

• About the company

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