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Operations Center Help Desk Agent (Full-time)
This job is now closed
Job Description
- Req#: nFBwHJv7pGHD
Employer Industry: Marketing and Communications
Why consider this job opportunity:
- Salary up to $55,000 annually
- Comprehensive benefits package including medical, dental, and vision coverage
- 401K retirement plan with matching contributions
- Paid time off (PTO) and paid parental leave for all parents
- Opportunity to work in a collaborative and supportive team environment
- Flexible hybrid work schedule with remote options available for certain states
What to Expect (Job Responsibilities):
- Serve as the first-line support for all public grant application and review process inquiries
- Record and track all interactions and resolutions in ServiceNow for transparency and continuity
- Demonstrate professional and empathetic communication while resolving customer inquiries
- Proactively manage ticket volume and communicate challenges to the Lead and Manager
- Identify opportunities to improve knowledge base resources and stay informed about grant program changes
What is Required (Qualifications):
- 1-3+ years of customer service experience in a call center, remote, or in-person environment
- 1+ years of experience using ServiceNow
- U.S. Citizenship
- Ability to obtain Public Trust
- Basic understanding of data privacy regulations (PII, etc.)
How to Stand Out (Preferred Qualifications):
- Experience with federal government contracts, grants, research, or higher education
#Marketing #CustomerSupport #ServiceNow #CareerOpportunity #HybridWork
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
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