• Job Description

  Req#: B0230-OM001?language=en&page=300&sort=publicationDateDesc

  Job summary

  A new and exciting opportunity has arisen foran innovative and talented leader whose main purpose is to consistently monitor, evaluate and control/increase the efficiencies in the Operations Department, in line with the departments Key Performance Indicators. They will anticipate and strategically identify areas for improvement, action strategies to overcome barriers, and make the Operations Department as efficient as possible. The post holder will report any avoidable breaches, with solutions, to the Head of Operations.

  Main duties of the job

  The post holder will manage and lead a team of colleagues within the Operations Department, whose principal responsibility is to act as the front line of a high standard of service in the safe and effective delivery of patient care through call handling, dispatch and coordination of clinical care. During those daily business activities, the post holder will use first class people management skills to create a supportive environment; modelling, inspiring and encouraging a culture of inclusion and respect.

  About us

  Established in 1996, BARDOC is a Not-For-Profit, independent organisation with a long history of delivering high-quality, safe services, across Greater Manchester. We are a Community Benefit Society and proud to be an Urgent Medical and Community Service provider to the NHS.

  As a Social Enterprise, we are focused on working in partnership with patients and a range of other service providers to deliver high quality patient focused care to the heart of our local communities, reinvesting any profit made back into the organisation to help sustain, to develop and to grow our business.

  Details

  Date posted

  25 March 2026

  Pay scheme

  Other

  Salary

  £40,000 a year + NHS Pension

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  B0230-OM001

  Job locations

  Moorgate Primary Care Centre

  22 Derby Way

  Bury, Manchester

  BL9 0NJ

  
  

  Job description

  Job responsibilities

  This role will involve networking, contributing, producing and presenting at external meetings across various locations.

  Using sound communication skills, the post holder will positively influence stakeholders and engage by maintaining, and building on, good working relationships.

  The role holder will be responsible for in the respective role whilst on duty. It represents a broad range of tasks, which may be required to be undertaken, either routinely or periodically.

  Please refer to the attached job description for further details.

  Job description

  Job responsibilities

  This role will involve networking, contributing, producing and presenting at external meetings across various locations.

  Using sound communication skills, the post holder will positively influence stakeholders and engage by maintaining, and building on, good working relationships.

  The role holder will be responsible for in the respective role whilst on duty. It represents a broad range of tasks, which may be required to be undertaken, either routinely or periodically.

  Please refer to the attached job description for further details.

  Person Specification

  Additional

  Essential

  • Satisfactory DBS
  • Satisfactory references
  • Driving license

  Qualifications

  Essential

  • Good standard of education GCSE or equivalent

  Experience

  Essential

  • Experience of working in a management capacity
  • Knowledge of Out of Hours Services/working with the general public
  • Computer literate with a good understanding of internal systems.
  • Experience of working in a pressurised environment, actively responding to a variety of priorities in the span of duty.
  • Experience in performance management/monitoring.
  • Knowledge of confidentiality regulations and protocols.

  Desirable

  • Knowledge of the NHS
  • Knowledge of Health & Safety regulations

  Personal Qualities

  Essential

  • Committed to the organisations Aims, Objectives & Philosophy.
  • Committed to the organisations Values & Visions
  • Goes above and beyond job description.

  Knowledge

  Essential

  • Understanding of safeguarding and regulatory standards;
  • Knowledge of Health and Safety legislation and risk management;
  • Strong organisational, communication, and negotiation skills;
  • Understanding of confidentiality regulations and protocols.

  Desirable

  • Knowledge of public sector procurement and commissioning frameworks.

  Skills and Competencies

  Essential

  • Contract monitoring and compliance;
  • Commissioning support;
  • Quality assurance and auditing;
  • Financial monitoring;
  • Negotiation and partnership working;
  • Risk management and health and safety compliance;
  • Analytical and reporting skills.

  Person Specification

  Additional

  Essential

  • Satisfactory DBS
  • Satisfactory references
  • Driving license

  Qualifications

  Essential

  • Good standard of education GCSE or equivalent

  Experience

  Essential

  • Experience of working in a management capacity
  • Knowledge of Out of Hours Services/working with the general public
  • Computer literate with a good understanding of internal systems.
  • Experience of working in a pressurised environment, actively responding to a variety of priorities in the span of duty.
  • Experience in performance management/monitoring.
  • Knowledge of confidentiality regulations and protocols.

  Desirable

  • Knowledge of the NHS
  • Knowledge of Health & Safety regulations

  Personal Qualities

  Essential

  • Committed to the organisations Aims, Objectives & Philosophy.
  • Committed to the organisations Values & Visions
  • Goes above and beyond job description.

  Knowledge

  Essential

  • Understanding of safeguarding and regulatory standards;
  • Knowledge of Health and Safety legislation and risk management;
  • Strong organisational, communication, and negotiation skills;
  • Understanding of confidentiality regulations and protocols.

  Desirable

  • Knowledge of public sector procurement and commissioning frameworks.

  Skills and Competencies

  Essential

  • Contract monitoring and compliance;
  • Commissioning support;
  • Quality assurance and auditing;
  • Financial monitoring;
  • Negotiation and partnership working;
  • Risk management and health and safety compliance;
  • Analytical and reporting skills.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  BARDOC

  Address

  Moorgate Primary Care Centre

  22 Derby Way

  Bury, Manchester

  BL9 0NJ

  
  

  Employer's website

  http://bardoc.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  BARDOC

  Address

  Moorgate Primary Care Centre

  22 Derby Way

  Bury, Manchester

  BL9 0NJ

  
  

  Employer's website

  http://bardoc.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

Notice