• Job Description

  Req#: 235072

  Customer Service Representative

  
  

  Location: Onsite 1440 Goodyear Dr El Paso, TX 79936

  Employment Type: Full-time, $19/hr

  Supporting: Financial Services

  
  

  About Us

  We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else.

  As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.

  Here's What the Job Really Looks Like

  You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit.

  How You'll Make an Impact

  • Guide customers through questions, concerns, or challenges they encounter while using the product or service
  • Listen actively to understand the root of the issue and provide clear, effective solutions
  • Record detailed call information for auditing, reporting, and follow-up purposes
  • Maintain and update customer records to ensure accurate and current information
  • Identify opportunities to introduce customers to new or enhanced services that meet their needs
  • Provide recommendations and guidance in a way that adds value and enhances the overall customer experience

  
  

  Qualifications

  What'll Set You Up for Success

  
  

  Required:

  • High school diploma or GED
  • 6+ months of customer service or sales experience preferred
  • Overnight working hours

  
  

  For Internal Candidates:

  • Must not be on any corrective action or performance plans
  • Must have held your current position for 6+ months
  • Must have relevant industry/program experience

  
  

  Location Note: We're currently hiring for this position in Tucson, Arizona.

  
  

  Why Alorica?

  
  

  Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.

  
  

  TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture—we build it, live it, and keep making lives better every day.

  
  

  What We Offer:

  • Health, dental, and vision coverage with HSA options
  • Paid time off
  • Flexible pay options: daily or weekly pay
  • 401(k) retirement plan
  • Leadership development programs that really grow your career
  • Open access courses through Alorica Academy
  • Paid training and tuition reimbursement
  • Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
  • Employee assistance program for personal and professional support
  • Additional voluntary benefits to meet your individual needs

  
  

  Our Values

  
  

  Bold – We challenge conventions and take smart risks

  Relentless – We deliver results, no matter what it takes

  Connected – We work as One Alorica because we're stronger together

  True – We show up as our authentic selves, every single day

  
  

  Ready to Join Us?

  
  

  If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk.

  
  

  Apply Today!

  
  

  Equal Opportunity Employer – Veterans/Disabled

  
  

  DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.

  
  

  #AloricaJobs #CallCenter #CustomerServiceJobs

• About the company

  Who is Alorica? It’s pretty simple, really. We’re a company that does one thing—we make lives better…one interaction at a time—for our clients, customers, colleagues and communities. And we do it by relying on our people and leveraging the process, tools and technologies needed to deliver an insanely great customer experience. Every day, we find new ways to challenge the status quo and deliver innovative solutions—and we have a pretty awesome time doing it, too.

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