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Overnight Help Desk

LocationDowners Grove/Illinois
Employment typeOther

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  • Job Description

      Req#: 4428
      Employer Industry: IT Services

      Why Consider this Job Opportunity:
      - Competitive salary and rich benefit plan including Medical, Dental, Vision, 401K, Life Insurance, and more
      - Certification and hands-on training opportunities for career advancement
      - Energetic work environment with corporate culture amenities
      - Remote work opportunity with occasional onsite support in Downers Grove, IL
      - Discounts for local event entertainment and health clubs

      What to Expect (Job Responsibilities):
      - Provide end-user support via phone, resolving technical issues
      - Troubleshoot hardware and software problems
      - Support Microsoft Office, Office 365, Windows 7/10, and Active Directory
      - Offer technical assistance and customer service
      - Occasionally provide onsite support in Downers Grove, IL

      What is Required (Qualifications):
      - 5+ years' experience in Helpdesk support
      - Proficiency in Microsoft Office, Office 365, Windows 10/11, and Active Directory
      - Knowledge of DNS, DHCP, bug fixes, software/hardware updates, network, and server administration
      - Experience with multi-factor authentication, G-Suite, or Apple iOS
      - Bilingual in Spanish is a plus

      How to Stand Out (Preferred Qualifications):
      - Certifications such as CompTIA A+, CompTIA Sec+, CompTIA Network+, Azure, or Microsoft related
      - Reimaging experience
      - Excellent verbal and written communication skills

      #ITHelpdesk #TechnicalSupport #RemoteWorkOpportunity #CareerGrowth #TrainingProvided

      At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
      Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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