• Job Description

  Req#: PARTT009177

  Entry-Level Collections Agent – Start Your Career Today!

  On-site | Westlake Portfolio Services, LLC | Corporate Office- Dallas, TX (Must live within 30 miles)
  Part-Time | In-Office Only
  Earn up to $15/hour + Monthly Potential Bonuses of $750 + additional incentives.

  Or yearly hourly comp $31,201.20 + bonus incentives, potential $43,800+.

  Start Your New Career Path with Westlake Financial!

  Join a rapidly growing company where you can get promoted within 6 months based on your performance and build a long-term career in the auto finance industry.

  Why Westlake?

  • Guaranteed base pay up to $15/hr.
  • Monthly performance bonuses up to $750+
  • Career growth – promotion eligibility in just 6 months
  • Join the #1 privately held auto finance company in the U.S.

  What You’ll Do:

  • Make outbound calls using an auto dialer to customers 1–30 days past due
  • Negotiate payment arrangements and help customers stay on track
  • Take inbound calls to answer questions and provide solutions
  • Use judgment and empathy to create fair, personalized solutions
  • Follow all company policies, procedures, and compliance guidelines

  What We’re Looking For:

  • Excellent communication & negotiation skills
  • Strong listening skills and customer service mindset
  • Comfortable working in a fast-paced call center environment
  • Must live within 30 miles of Dallas, TX – on-site only

  Compensation:

  • Base Pay: Up to $15/hour
  • Bonus Potential: Up to $750+ per month
  • Promotion Path: Eligible in 6 months based on performance

  About Westlake Financial:

  Westlake Financial is the largest privately held auto finance company in the U.S., known for rapid growth, innovation, and a strong path for career advancement.

  Ready to Get Started?

  Apply now to join a winning team and kick off your career with Westlake Financial in Dallas!

  TASKS AND RESPONSIBILITIES

  The role of the Pre 30 day collector is a critical position for Westlake Financial, our candidate of choice will be able to balance the following skills sets to be successful.

  • Good negotiation skills- accomplished through mutual communication between agent and customer to successfully obtain payment.
  • Meet and exceed daily goals and monthly goals.
    Initiate outbound calls that are effective in scope, and lead to successful payment or timely arrangement to satisfy the account delinquency.
  • The ability to balance both incoming customer service/collection inquiries from Westlake customers, while delivering an exceptional level of service.
  • Work with Westlake customers to find and arrange collection solutions for individual accounts.
    Demonstrates ability to be team player.

  
  EXPERIENCE AND REQUIREMENTS

  • High School Diploma or GED preferred
  • Good communication, listening and problem-solving skills
  • Basic to intermediate computer knowledge
  • Reliable attendance
  • Proper grammar and email etiquette
  • Type a minimum of 35 WPM
  • Ability to work under time constraints and daily deadlines
  • Good interpersonal skills and teamwork awareness
  • Willing and able to work a flexible schedule, including evening shifts, overtime and weekends
  • Bi-lingual (Spanish) is welcomed but not required
  • Minimum one year customer service experience in a high call volume, auto dialer environment preferred
  • Auto Collections experience preferred
    
    

  MACHINES, OFFICE EQUIPMENT & SOFTWARE

  • Daybreak or other retail consumer servicing systems.
  • Aspect or other auto dialer systems.
  • Web navigation and/or web-based applications.
  • Personal computer: Microsoft Word, Excel, and Outlook.
  • 10-key calculator and QWERTY keyboard skills.
  • Copier, Faxing & other general office supplies

  Part-Time Benefits:

  • 401K matching
  • Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
  • Wellness Programs
  • Career Path Opportunities
  • Discounts on Parks, Museums, Movie Tickets, and Attractions
  • Paid Sick days
  • HGym (available in our Los Angeles, CA & Dallas, TX office)
  • Rental Car Discounts, Dell Member Purchase Program
  • UKG Wallet (early wage access)

  ACKNOWLEDGMENTS
  
  We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws. Fair Chance Initiative for Hiring Ordinance.

  We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative.

  Equal Opportunity Employer
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor

  Equal Opportunity Employer
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

  Pre-qualify for an auto loan and browse vehicles based on your approval without impacting your credit. Existing customers can also manage their account.

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