• Job Description

  Req#: 30029BR

  Department

  Publix Technology

  Description

  Welcome to Publix Technology, the award-winning technical group for Publix Super Markets, Inc., the largest employee-owned company in the nation. Our technology teams of 2100+ associates provide innovative, modern solutions to nearly 1400 retail stores and 200,000+ internal team members across 8 states. We offer positions at all levels – summer internships, individual contributor roles, to technical leadership across a broad range of technical disciplines. So, whether you are interested in IT security, platform engineering, architecture, software development, or infrastructure – we have a career path for you! See for yourself why Publix Super Markets, Inc. is a constant on Fortune Magazine’s Best Companies to Work list.
  
  As a part-time Associate Tech Support Analyst, you will provide first-level support for the retail and corporate environments for hardware and software applications. Your schedule may vary based on the business need and depend on the team you are selected for.
  
  Responsibilities:

  • Answer phones and log incidents for the calls received.
  • Perform first level problem determination/support via the phone for store/corporate hardware and software application problems.
  • Monitor alerts for hardware and software applications and take appropriate actions.

  Required Qualifications

  • One or more years of customer service and/or phone support experience
  • Ability to type approximately 35 WPM while on the phone with the customer.
  • Strong analytical and problem-solving skills with attention to detail
  • Ability to handle stressful situations in a professional manner.
  • Professional telephone etiquette
  • Ability to handle a high volume of work accurately with frequent interruptions.
  • Ability to work varying shifts and weekends.
  • Excellent attendance and punctuality record

  Preferred Qualifications

  • Current or previous Publix retail experience
  • Current or previous experience using Publix Applications (Chaintrack, Supply Chain Work Bench, POS systems, etc.)

  Frequency of Pay

  Weekly

  Minimum Base Pay

  18.65

  Maximum Base Pay

  26.10

  Potential Annual Base Pay

  N/A

  Year End Bonus

  To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. The bonus for this position is 8 hours of pay when a new associate joins Publix prior to July 1. There is no bonus in the first year for associates hired after July 1. In subsequent years, the bonus is equal to 8 hours’ pay if associate remains employed through issue date of the bonus check.
  

  Benefits Information

  • Employee stock ownership plan that contributes Publix stock to associates each year at no cost
  • An opportunity to purchase additional shares of our privately-held stock
  • 401(k) retirement savings plan
  • Group health, dental and vision plans
  • Paid Time Off
  • Paid Parental Leave
  • Short- and long-term disability insurance
  • Tuition reimbursement
  • Free hot lunches (buffet-style) at facilities with a cafeteria
  • Visit our website to see all of our benefits: Benefits - Jobs (publix.com)

  Address

  3525 Aviation Drive

  City

  Lakeland

  State

  Florida

  Zip Code

  33811

  Additional Information

  Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.
  
  Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.
  
  ***Relocation/Household Good Shipment Allowance will NOT be provided.***
  Please note that Publix will not sponsor any hire for this position for an H-1B visa or permanent residence.
  
  

  Facility

  Lak Information Systems Airside - West B048W

• About the company

  Founded in 1930, Publix Super Markets is the largest and fastest-growing employee-owned supermarket chain in the United States. Publix employs over 200,000 associates. We are privately-owned, hold no long-term debt, have avoided layoffs, and continue to grow year after year. Publix and our associates excel in community involvement, volunteerism and environmental sustainability. Our collective commitment to diversity has contributed to our success in being a great place to work and shop.

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