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Partner Success Specialist (Remote)
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Job Description
- Req#: f7e928d1-c115-44d4-8228-bd317c37dcbf
Employer Industry: Educational Technology
Why consider this job opportunity:
- Competitive compensation package
- Unlimited paid time off, including paid holidays and Winter Break
- Flexible work environment with remote work options
- Employee Equity Appreciation Program
- Opportunities for career growth, professional development, and tuition assistance
- Chance to make a meaningful impact in the early childhood education sector
What to Expect (Job Responsibilities):
- Provide exceptional "White Glove" customer service during the onboarding experience
- Manage the implementation and onboarding of new and renewing partners
- Deliver engaging and comprehensive training sessions to ensure customer readiness
- Track implementation tasks and coordinate with internal teams to meet goals on schedule
- Identify churn risks and develop proactive plans to enhance customer retention
What is Required (Qualifications):
- Bachelor's Degree in business, education, or related fields
- 2-4 years of experience in Customer Support, Customer Success, Onboarding/Implementation, or Account Management
- Proven track record of delivering excellent customer experiences
- Strong analytical, problem-solving, and troubleshooting skills
- Excellent written and verbal communication skills
How to Stand Out (Preferred Qualifications):
- Experience with Teaching Strategies products and services
- Familiarity with Salesforce or another CRM solution
- Superior organizational capabilities and time management skills
- Effective presentation skills and ability to communicate with technical and non-technical audiences
- Examples of success in previous customer-facing roles
#EdTech #CustomerSuccess #CareerGrowth #RemoteWork #Onboarding
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