• Job Description

  Req#: E0332-25-0137?language=en&page=194&sort=publicationDateDesc

  Job summary

  We are growing, and we want you to grow with us! We are looking for a special kind of candidate to join our Patient Care Centre at Cora Health, where we care deeply about what we do and the impact we have on our patients. Our Patient Care Advisors are at the heart of our operations, and our success is built on individuals who are committed to delivering excellence for our patients and communicating in a clear, concise, warm, and friendly way. Patient Care Advisors are the first point of contact for our patients and the voice of Cora Health, handling patient queries and appointment booking requirements phone and email, following our processes and procedures whilst bringing your personality and self to the role and demonstrating our core values; We start with a can-do attitude: We love a challenge, and approach everything with a positive mindset; we're problem solvers who are constantly innovating and striving to find better ways of doing things. We act with empathy: Trust is at the heart of healthcare. And trust starts by listening and acting with respect and consideration - for our patients, our partners and our people. We're committed to better: It's hard work, but we love what we do. There's no room for a half-hearted approach to healthcare - it requires dedication, and that's what everyone here has. All successful applications will complete a full in-depth induction with ongoing support to ensure you become a brilliant patient care a

  Main duties of the job

  Could you be the first voice a patient hears? Are you caring, committed, and driven to provide a first-class service? Then we would love to hear from you. This role is based in our Hull RMC. The great news is to start a brilliant career at Cora Health as a Patient Care Advisor, no healthcare experience is required. We are looking for individuals who have a background in customer service and some contact centre and call handling experience too. We call our Customer Service colleagues Patient Care Advisors or PCAs for short. Patient Care Advisors are an invaluable part of the Cora Health service. The service helps people who are accessing our services, guiding patients through options for their care and providing support for those who need assessment, diagnosis, and treatment. We want to make a person's care as straightforward as possible, by providing one point of contact as close to their home as we can.

  About us

  Cora is a leading provider of community healthcare services in the UK. We deliver MSK (musculoskeletal) services, diagnostic imaging, day-case surgery, physiotherapy, rehabilitation, podiatry, persistent pain management, mental health, orthopaedic and rheumatology services. We want everyone to have the opportunity to thrive. We help people help themselves, to get back to their best or to simply find a new way forward.

  Details

  Date posted

  16 October 2025

  Pay scheme

  Other

  Salary

  £25,467 a year

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  RMC05

  Job locations

  Unit 30, K3 Business park, Clough R

  Hull

  E Riding of Yorkshire

  HU5 1SW

  
  

  Job description

  Job responsibilities

  Healthshare and Connect Health have come together as one organisation - Cora Health - combining our decades of experience in providing healthcare services on behalf of the NHS

  Job description

  Job responsibilities

  Healthshare and Connect Health have come together as one organisation - Cora Health - combining our decades of experience in providing healthcare services on behalf of the NHS

  Person Specification

  Qualifications

  Desirable

  • .

  Experience

  Desirable

  • Previous call centre experience

  Person Specification

  Qualifications

  Desirable

  • .

  Experience

  Desirable

  • Previous call centre experience

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  UK Registration

  Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  UK Registration

  Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

  Employer details

  Employer name

  Cora Health Group Limited

  Address

  Unit 30, K3 Business park, Clough R

  Hull

  E Riding of Yorkshire

  HU5 1SW

  
  

  Employer's website

  http://www.corahealth.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Cora Health Group Limited

  Address

  Unit 30, K3 Business park, Clough R

  Hull

  E Riding of Yorkshire

  HU5 1SW

  
  

  Employer's website

  http://www.corahealth.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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