• Job Description

  Req#: R-112254

  We are so glad you are interested in joining Sutter Health!

  Organization:

  SHSO-Sutter Health System Office-Bay

  Position Overview:

  Provide coaching and/or training to physicians and practices within. Develop consistently excellent service and communication skills across all entity facilities' practices to increase patient satisfaction, physician satisfaction and employee satisfaction. This position will train and promote evidence-based best practices for service behaviors and communication skills. Acts as a change agent, gaining commitment and eliciting follow-through from coaching clients. Will design and develop action plans and training resources to meet the needs of coaching clients throughout the organization.
  The person selected will have excellent analytical skills and be able to interpret data for presenting to senior leadership. Candidate must feel comfortable speaking with and presenting to people at all levels within the organization.

  Job Description:

  This is NOT a remote role and the person selected for this role must be available to travel to a variety of locations within the Sutter Health System. Setting will include hospitals, clinics, emergency departments, outpatient services, etc.

  
  EDUCATION:
  Equivalent experience will be accepted in lieu of the required degree or diploma

  • Bachelor's: Bachelors in Healthcare Admin, Human Resources, Communications, Behavioral Health, Psychology, Counseling, Training & Development, Organizational Leadership, or Performance Improvement

  
  
  TYPICAL EXPERIENCE:

  • 5 years of recent relevant experience.

  SKILLS AND KNOWLEDGE:

  • Knowledge of the operations of a healthcare system and/or a medical office is required.

  • Knowledge of ICF Coaching Core Competencies is required.

  • Knowledge of Microsoft outlook, word, excel, and power-point applications in a windows environment is essential.

  • Ability to effectively use external sources of information (like the internet, research journals and professional affiliations) is required.

  • Must have verbal and interpersonal communication skills, be an effective listener with an understanding of how to influence and motivate others.

  • Must have proficiency with inquiry-based coaching techniques.

  • Must be able to develop and maintain effective relationships with physicians, management, support staff, patients and coworkers.

  • Proven client-customer relations skills are required.

  • Facilitation and presentation skills are required.

  • Must be able to work with people with various backgrounds and experiences.

  • Must have organizational, analytical and critical thinking skills, enabling an individual to work collaboratively with others at all levels of the organization.

  • Must have the ability to effectively deal with multiple priorities in a fast-paced, ever-changing environment.

  • Must be able sit for long periods of time at computer workstation.

  • Must be able to stand for long periods of time while conducting training sessions.

  • Must be able to safely lift and carry file boxes, portable laptop and projection equipment and other department related equipment or materials weighing up to 30 pounds without assistance.

  Job Shift:

  Days

  Schedule:

  Full Time

  Days of the Week:

  Monday - Friday

  Weekend Requirements:

  As Needed

  Benefits:

  Yes

  Unions:

  No

  Position Status:

  Exempt

  Weekly Hours:

  40

  Employee Status:

  Regular

  Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

  Pay Range is $52.44 to $78.66 / hour

  The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.

• About the company

  Sutter Health is a not-for-profit integrated health delivery system headquartered in Sacramento, California.

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