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Bilingual Required Patient Portal/IT Help Desk Agent- Level 1 (Managed Services)
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Job Description
- Req#: 7435025
Employer Industry: Healthcare IT Services
Why consider this job opportunity:
- Salary up to $19 USD per hour
- Opportunity for career advancement and growth within a leading healthcare technology organization
- Work in a dynamic, entrepreneurial culture that supports professional development
- Collaborate with influential Fortune 100 brands and growth companies
- Chance to make a positive impact on client satisfaction through exceptional service
- Flexible work environment with a focus on teamwork and continuous learning
What to Expect (Job Responsibilities):
- Provide exceptional support to customers from a 24x7 call center
- Accurately process and record call transactions using designated tracking software
- Review customer information to evaluate and analyze issues effectively
- Deliver service and support to end-users, including via remote connection
- Ensure customers receive prompt, accurate, and courteous service
What is Required (Qualifications):
- 1-2 years of experience in the Information Technology and/or Call Center field
- 2-year Associate's degree or equivalent experience
- Strong phone etiquette and effective listening skills
- Ability to communicate clearly in writing and verbally with proficiency in typing and grammar
- Experience supporting software applications and troubleshooting Microsoft Windows operating systems
How to Stand Out (Preferred Qualifications):
- Knowledge of customer service principles and ITIL training
- Familiarity with medical/clinical terminology
- Strong personal drive for delivering excellent customer service
- Ability to adapt to changes and demonstrate creative problem-solving skills
- Experience with mobile device support (iPhone and Android)
#HealthcareIT #CustomerService #CareerGrowth #RemoteWork #TechSupport
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