• Job Description

  Req#: 25-38834
  
  Location: Kalamazoo, MI
  Pay Rate: $20.00 - $21.00/hr
  Duration: Temp to hire
  Hours: 8-5pm, M-F
  
  Summary:
  • Responsible for the daily on-site support of printer devices.
  • Responds to customer requests for technical support and training with the focus being on customer service.
  • Documents all service calls and requests into system.
  • Works to ensure that the service level agreements between the customer and RICOH are achieved.
  • In addition, responsibilities include management of an on-site parts/consumables inventory.
  • A technical candidate would be successful in this role.
  • There is extensive lifting and walking. No more than 50 lbs.. If more than 50 lbs. assistance will be provided.
  Qualifications:
  • High School Diploma (or equivalent) with additional education preferred -
  • Help Desk Support experience (application & hardware support) - Technical Training & Certifications: HP Certifications
  • Excellent customer service skills
  • Good project management skills and ability to prioritize tasks
  • Strong technical knowledge of network and site-specific printers, and company products
  
  Benefits: (employee contribution)
   Health insurance
   Health savings account
   Dental insurance
   Vision insurance
   Flexible spending accounts
   Life insurance
   Retirement plan
  
  All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
  
  #IND1225
  
  
  

• About the company

  neteffects is one of St. Louis' leading IT Staffing companies and IT Recruiting firms. Neteffects provides talent, business process, & technology solutions consulting in St. Louis, Missouri & beyond. Better Mondays Start Here!

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