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Remote Tax Project Manager (MD Resident)
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Job Description
- Req#: 26-00052
- Overall oversight of day-to-day project operations.
- Ensuring that Contract objectives are met.
- Providing input and recommendations regarding the Call Center activities.
- Maintaining quality assurance and CCR responsiveness.
- Leading and guiding cross-functional teams.
- Collaborating with internal and external stakeholders.
- U.S. Citizenship required.
- A bachelor's degree from an accredited college or university with a minimum of five (5) years' experience in customer service call center operations. Substitution of experience in lieu of education may be permitted.
- Three (3) years of project management experience.
- Experience leading or managing teams.
- Experience with call center software, CRM systems (e.g., Salesforce), tax preparation software, and Microsoft Office Suite.
- Three (3) years of Accounting experience or explaining financial information to individuals.
- Experience within a call center or financial/tax services environment.
- Advanced proficiency in Microsoft Excel.
- Maryland residency strongly preferred.
ITCON Services is a forward-thinking consulting firm delivering innovative technology and management solutions to meet and exceed customer expectations.
Role Summary:
The Tax Project Manager will oversee Tier 1 customer service support in a call center setting, including the handling and resolution of general and routine inquiries related to personal income tax, received via telephone.
Key Responsibilities:
At ITCON, we offer competitive compensation, paid training and development opportunities, healthcare benefits that start on your first day, commuter benefits, work-life balance, and the opportunity to work alongside an amazing and growing team.
ITCON does not discriminate on the basis of race, national origin, religion, color, gender, sexual orientation, age, disability, protected veteran status, or any other basis.About the company
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