NHS
Quality Administrator
This job is now closed
Job Description
- Req#: B0560-25-0019?language=en&page=579&sort=publicationDateDesc
- Able to work flexibly and independently.
- Able to manage competing and changing demands and priorities.
- Able to apply a high standard of professional written and spoken communication.
- Project a positive professional image.
- Proven skills and experience of establishing effective working relationships across different roles and stakeholders, including Senior Managers, Line Managers, Staff, and applicants.
- GCSEs at grade A-C (or equivalent) in English and Maths.
- RSA Level II Typing (or equivalent).
- Effective Minute Taking Course (or equivalent).
- Excellent minute-taking skills.
- Proven demonstrable experience as a skilled administrator.
- Full Microsoft Office knowledge, including Word, PowerPoint and Excel.
- Effective time management and prioritisation skills.
- Experience of working in a fast-paced environment and with competing priorities.
- Experience of working within a healthcare environment.
- Be aware of all aspects of statutory responsibilities (e.g. Data Protection, Manual Handling, Confidentiality).
- Be able to use a VDU for periods of time.
- Able to work flexibly and independently.
- Able to manage competing and changing demands and priorities.
- Able to apply a high standard of professional written and spoken communication.
- Project a positive professional image.
- Proven skills and experience of establishing effective working relationships across different roles and stakeholders, including Senior Managers, Line Managers, Staff, and applicants.
- GCSEs at grade A-C (or equivalent) in English and Maths.
- RSA Level II Typing (or equivalent).
- Effective Minute Taking Course (or equivalent).
- Excellent minute-taking skills.
- Proven demonstrable experience as a skilled administrator.
- Full Microsoft Office knowledge, including Word, PowerPoint and Excel.
- Effective time management and prioritisation skills.
- Experience of working in a fast-paced environment and with competing priorities.
- Experience of working within a healthcare environment.
- Be aware of all aspects of statutory responsibilities (e.g. Data Protection, Manual Handling, Confidentiality).
- Be able to use a VDU for periods of time.
Job summary
Are you passionate about delivering high quality patient centred care in a well-equipped and established hospital. An exciting opportunity has arisen in the Quality Department, for a Quality Administrator on a part-time basis working 22.5 hours per week.
Tetbury Hospital is rated good by the Care Quality Commission and comprises of a well-equipped theatre and purpose-built procedure room, outpatient department, minor injuries and illness unit and X-ray department. You will be delivering exemplary administration support across the Quality Department, working with compassionate teams who are committed to our vision: Always striving to deliver clinical excellence and outstanding patient care.
Main duties of the job
About You
The ideal candidate for this role will have:
Excellent communication and interpersonal s kills
Competent in all Microsoft office packages
Ability to use initiative to work independently and also work as part of a team
Excellent planning and organising skills, juggling multiple tasks and deadlines
Ability to take minutes confidently
A flexible approach to work, and a positive attitude
To find out more about this role please contact HR@tetburyhospital.co.uk
Applications for this role will be reviewed on an ongoing basis and therefore the closing date on the advert is indicative only.
Please note that offers of employment are subject to receipt of satisfactory references and a DBS check. Applicants must have the right to work in the UK.
The Trust is committed to equality and diversity in employment and is a mindful Employer. The Trust is committed to improving the working lives of its staff and may have flexible working options available
About us
Tetbury Hospital is an independent healthcare provider in the heart of the Cotswolds providing an established day surgery service to patients who choose to have their NHS surgery.
The hospital is highly regarded by our visiting consulting body who provide a wide range of specialities including ophthalmic, general and gynaecological surgery.
The primary focus of the hospital is the NHS services we provide across our outpatients, day surgery and minor injury and illness unit. In addition to our NHS funded services, we offer private health care to insured or self-pay patients.
Tetbury Hospital Is a respected partner in the Gloucestershire health and care system and valued by staff and patients for the high quality, personalised care that we are proud to offer.
Tetbury Hospital Trust is ambitious about the future and is committed to investing in our workforce to ensure they have the resources and tools they need to deliver high-quality services.
Tetbury Hospital Trust provides high-quality, safe services on behalf of the NHS and for private patients.
We are proud of our hardworking and committed people that work together to put patient care at the heart of everything they do.
As an organisation, we pledge to listen, collaborate, and value the role that all our people play in achieving our vision to always deliver exceptional patient care.
If you are as passionate about patient care as we are, we would love to hear from you.
Details
Date posted
06 November 2025
Pay scheme
Other
Salary
£24,937 a year pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
B0560-25-0019
Job locations
Malmesbury Road
Tetbury
Gloucestershire
GL8 8XB
Job descriptionJob description
Job responsibilities
The post-holder will provide comprehensive administration support to the Quality Team and Clinical Lead, including monitoring healthcare alerts, managing audit data, and collating patient feedback.
The post-holder will oversee e-learning administration, maintain departmental checks and take minutes at key meetings. They will work independently using initiative and ensuring confidentiality in all aspects of the role.
Principle Duties:
1)
Monitor and Record Healthcare Alerts.
Accurately log healthcare alerts from sources such as MHRA, NICE, CAS,and National Patient Safety Alerts.
Ensure timely dissemination of relevant alerts to appropriate staff and maintain up-to-date response records for audit and compliance purposes.
2)
Clinical Audit Programme Administration.
Provide administrative support for THTs clinical audit programme,including scheduling audits, collating data, and preparing documentation.
Assist with the coordination of audit activities and ensure records are maintained in line with organisational policies.
Input data from surveys and other audit templates into national and local audit databases, ensuring accuracy, confidentiality, and compliance with data protection standards. This data may include Patient Identifiable Information and clinical details.
Liaise with clinical staff to resolve any data discrepancies and support audit reporting requirements.
3)
Patient Feedback Monitoring and Collation.
Collect, collate, monitor, and summarise patient feedback from multiple channels, including Google reviews, iWantGreatCare, Friends and Family Feedback, and written correspondence.
Escalate significant feedback to the Quality Team as required.
Prepare data on patient experience trends for reports.
4)
Mandatory Training and E-Learning Administration.
Oversee the administration of the digital e-learning platform (Blue Stream Academy), including user account management, course enrolment, and completion tracking.
Coordinate with external training providers and support staff with queries related to mandatory training and e-learning.
5)
Departmental Checks Administration.
Collate and maintain records of daily, weekly, and monthly departmental checks, ensuring all documentation is complete and accurate.
Follow up with relevant teams to address any outstanding or overdue checks.
6)
Minute-Taking for Key Internal Meetings.
Attend and take clear, concise minutes at key internal meetings, working alongside the HR and General Administrator.
Distribute minutes promptly and track follow-up actions as required.
7)
General Administrative Support for the Quality Team.
Provide a range of administrative tasks to support the Quality Team, including document management, scheduling, and correspondence.
Assist with the preparation of reports, presentations, and quality improvement initiatives.
8)
General Administrative Support for the Clinical Lead.
Support the Clinical Lead with administrative tasks as required.
Assist in the preparation and distribution of clinical documentation and communications.
9)
Action Log and Tracker Administration.
Maintain and update action logs and trackers, ensuring all actions are recorded, assigned, and followed up in a timely manner.
Support the Quality Team in monitoring progress and escalating overdue actions.
Please refer to the attached job description for comprehensive information regarding the responsibilities, qualifications, and expectations associated with the position.
Job responsibilities
The post-holder will provide comprehensive administration support to the Quality Team and Clinical Lead, including monitoring healthcare alerts, managing audit data, and collating patient feedback.
The post-holder will oversee e-learning administration, maintain departmental checks and take minutes at key meetings. They will work independently using initiative and ensuring confidentiality in all aspects of the role.
Principle Duties:
1)
Monitor and Record Healthcare Alerts.
Accurately log healthcare alerts from sources such as MHRA, NICE, CAS,and National Patient Safety Alerts.
Ensure timely dissemination of relevant alerts to appropriate staff and maintain up-to-date response records for audit and compliance purposes.
2)
Clinical Audit Programme Administration.
Provide administrative support for THTs clinical audit programme,including scheduling audits, collating data, and preparing documentation.
Assist with the coordination of audit activities and ensure records are maintained in line with organisational policies.
Input data from surveys and other audit templates into national and local audit databases, ensuring accuracy, confidentiality, and compliance with data protection standards. This data may include Patient Identifiable Information and clinical details.
Liaise with clinical staff to resolve any data discrepancies and support audit reporting requirements.
3)
Patient Feedback Monitoring and Collation.
Collect, collate, monitor, and summarise patient feedback from multiple channels, including Google reviews, iWantGreatCare, Friends and Family Feedback, and written correspondence.
Escalate significant feedback to the Quality Team as required.
Prepare data on patient experience trends for reports.
4)
Mandatory Training and E-Learning Administration.
Oversee the administration of the digital e-learning platform (Blue Stream Academy), including user account management, course enrolment, and completion tracking.
Coordinate with external training providers and support staff with queries related to mandatory training and e-learning.
5)
Departmental Checks Administration.
Collate and maintain records of daily, weekly, and monthly departmental checks, ensuring all documentation is complete and accurate.
Follow up with relevant teams to address any outstanding or overdue checks.
6)
Minute-Taking for Key Internal Meetings.
Attend and take clear, concise minutes at key internal meetings, working alongside the HR and General Administrator.
Distribute minutes promptly and track follow-up actions as required.
7)
General Administrative Support for the Quality Team.
Provide a range of administrative tasks to support the Quality Team, including document management, scheduling, and correspondence.
Assist with the preparation of reports, presentations, and quality improvement initiatives.
8)
General Administrative Support for the Clinical Lead.
Support the Clinical Lead with administrative tasks as required.
Assist in the preparation and distribution of clinical documentation and communications.
9)
Action Log and Tracker Administration.
Maintain and update action logs and trackers, ensuring all actions are recorded, assigned, and followed up in a timely manner.
Support the Quality Team in monitoring progress and escalating overdue actions.
Please refer to the attached job description for comprehensive information regarding the responsibilities, qualifications, and expectations associated with the position.
Person SpecificationPerson Specification
Flexibility
Essential
Communication Skills
Essential
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Other
Essential
Flexibility
Essential
Communication Skills
Essential
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Other
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Tetbury Hospital
Address
Malmesbury Road
Tetbury
Gloucestershire
GL8 8XB
Employer's website
Employer details
Employer name
Tetbury Hospital
Address
Malmesbury Road
Tetbury
Gloucestershire
GL8 8XB
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.