• Job Description

  Req#: A3728-25-0042?language=en&page=169&sort=publicationDateDesc

  Job summary

  • Are you a HCA looking for a new career path?
  • Have experience working in General Practice?
  • Want to be part of a rapidly growing organisation?
  • Thrive in a busy working environment?

  If this sounds like you, then we would love to hear from you!

  Hastings & Rother Healthcare is an innovative organisation, which continues to expand. We have an exciting opportunity for candidates to showcase their skill set as an in our full time Quality & Improvement Care Coordinator role. Previous experience of working in a busy general practice environment is essential.

  Benefits:

  • Flexible working patterns
  • Access to EAP
  • Access to the NHS pension
  • Five weeks annual leave plus bank holidays

  Main duties of the job

  Based within the Quality Improvement Team (QIT), you will play a pivotal role in helping the Practice deliver high quality, outcome-focused care. You will take ownership of allocated patient recall pathways and lead or support a range of clinics, including PSA monitoring, Diabetes Year of Care reviews, Severe Mental Illness (SMI) health checks, as well as contributing to joint heart failure review clinics.

  This role offers a true blend of clinical and non-clinical responsibilities. Alongside data-led recall and quality improvement activity, you will deliver hands-on HCA-led care, carrying out elements of Diabetes Year of Care reviews and SMI physical health checks in line with national guidance and practice protocols.

  You will also be an integral part of the teams ad-hoc clinics, which are developed in response to ongoing reviews of QOF targets and performance. Working closely with GPs, nurses, and the wider multidisciplinary team, you will help ensure timely patient reviews, accurate data capture, and effective engagement.

  Through proactive collaboration and intelligent use of practice and patient-level data, youll help improve outcomes for people living with long-term conditions while supporting the Practice to achieve QOF and locally commissioned services and meet its contractual and performance objectives.

  About us

  Hastings & Rother Healthcare (HRH) consists of three GP practices within Hastings and St Leonards. We are an organisation that is rapidly expanding and we currently cover the largest patient population in Hastings & St Leonards.

  We reserve the right to close this advertisement early if we receive a high volume of applications

  HRH monitor the use of AI during the recruitment process. If it is apparent that you have used AI to complete the application, you may be asked about this prior to shortlisting in order to determine if your application should progress.

  Details

  Date posted

  29 December 2025

  Pay scheme

  Other

  Salary

  £25,175 to £29,706 a year HRH normally appoint at the bottom of the scale

  Contract

  Permanent

  Working pattern

  Full-time, Part-time

  Reference number

  A3728-25-0042

  Job locations

  Marlborough House 19-21

  Warrior Square

  St. Leonards-on-sea

  East Sussex

  TN37 6BG

  
  

  Hastings Old Town Surgery

  Rock-a-nore Road

  Hastings

  East Sussex

  TN34 3DW

  
  

  Churchwood Surgery

  Tilebarn Road

  St. Leonards-on-sea

  East Sussex

  TN38 9PA

  
  

  Job description

  Job responsibilities

  The primary goal of this role is to collaborate closely with the Quality Improvement Team (QIT) to evaluate, enhance, and continuously monitor the Practice's systems. This is aimed at optimising revenue generation and improving patient outcomes. By leveraging both Practice and patient data, the role seeks to boost overall performance, enabling the Practice to achieve its objectives and enhance healthcare delivery to its patient base. Additionally, the role entails conducting specialised clinics focused on the management of Long-Term Conditions (LTCs), emphasising comprehensive and effective patient care.

  Please see attached for full job description

  Job description

  Job responsibilities

  The primary goal of this role is to collaborate closely with the Quality Improvement Team (QIT) to evaluate, enhance, and continuously monitor the Practice's systems. This is aimed at optimising revenue generation and improving patient outcomes. By leveraging both Practice and patient data, the role seeks to boost overall performance, enabling the Practice to achieve its objectives and enhance healthcare delivery to its patient base. Additionally, the role entails conducting specialised clinics focused on the management of Long-Term Conditions (LTCs), emphasising comprehensive and effective patient care.

  Please see attached for full job description

  Person Specification

  Qualifications

  Essential

  • Care Certificate
  • Minimum requirement of GCSEs A-D including a C in English or equivalent.

  Knowledge and Skills

  Essential

  • Knowledge of general office procedures
  • The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary
  • Be able to work under pressure and have clear systems or strategies in order to prioritise workload
  • The ability to be patient, caring, calm and empathetic

  Desirable

  • Knowledge of EMIS
  • Working knowledge of chronic disease or conditions such as heart disease, COPD, diabetes and their management
  • Awareness of co-morbidities in Long Term Conditions

  Experience

  Essential

  • Previous experience of working in general practice
  • Experience of working in a busy office environment IT literacy including excellent proficiency in word processing, excel and data entry
  • Experience of managing and prioritising multiple tasks
  • Experience in working as a member of a team

  Desirable

  • Experience/competence in: dementia screening, blood pressure checks and venepuncture

  Person Specification

  Qualifications

  Essential

  • Care Certificate
  • Minimum requirement of GCSEs A-D including a C in English or equivalent.

  Knowledge and Skills

  Essential

  • Knowledge of general office procedures
  • The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary
  • Be able to work under pressure and have clear systems or strategies in order to prioritise workload
  • The ability to be patient, caring, calm and empathetic

  Desirable

  • Knowledge of EMIS
  • Working knowledge of chronic disease or conditions such as heart disease, COPD, diabetes and their management
  • Awareness of co-morbidities in Long Term Conditions

  Experience

  Essential

  • Previous experience of working in general practice
  • Experience of working in a busy office environment IT literacy including excellent proficiency in word processing, excel and data entry
  • Experience of managing and prioritising multiple tasks
  • Experience in working as a member of a team

  Desirable

  • Experience/competence in: dementia screening, blood pressure checks and venepuncture

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Hastings & Rother Healthcare

  Address

  Marlborough House 19-21

  Warrior Square

  St. Leonards-on-sea

  East Sussex

  TN37 6BG

  
  

  Employer's website

  https://hastingsandrother.healthcare/ (Opens in a new tab)

  Employer details

  Employer name

  Hastings & Rother Healthcare

  Address

  Marlborough House 19-21

  Warrior Square

  St. Leonards-on-sea

  East Sussex

  TN37 6BG

  
  

  Employer's website

  https://hastingsandrother.healthcare/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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