NHS
Quality Officer
This job is now closed
Job Description
- Req#: C9225-26-0200?language=en&page=65&sort=publicationDateDesc
- A level or equivalent
- Computer literate
- Ability to travel/work at various sites
- Own transport
- Date manipulation and accuracy
- Undertaken audits
- Use of quality management software system
- Use of risk management software system
- A level or equivalent
- Computer literate
- Ability to travel/work at various sites
- Own transport
- Date manipulation and accuracy
- Undertaken audits
- Use of quality management software system
- Use of risk management software system
Job summary
Candidates will be based at New Cross Hospital, WV10 0QP. They will need to be able to travel to other sites within the pathology network:Russells Hall Hospital DY1 2HQ, Manor Hospital WS2 9PS, Midland Metroplitan University Hospital B66 2QT, Sandwell Health Campus B71 4HJ and City Health Campus B18 7QH.The post holder will undertake audits across Black Country Pathology Services to help maintain services accreditation by UKAS to ISO15189 and compliance with MHRA and HTA. You will be helping to monitor the quality management system. The post holder will provide clerical support in connection with clinical incidents and other general office duties.The post holder will be required to demonstrate accuracy and have excellent communication skills.
Main duties of the job
The post holder is required to assist the Quality team to monitor compliance to the Quality Management System (QMS) within the BlackCountry Pathology Service to ISO15189 standards required for accreditation, MHRA, HTA and other regulations/ standards.Assist and support members of the quality team and BCPS management teams to provide a seamless quality of service; this will include duties associated with risk management and maintenance of the quality management system.Major element would be undertaking quality assurance audits as required across the BCPS network, covering services are The Royal Wolverhampton NHS Trust, TheDudley Group NHS Foundation Trust, Walsall Healthcare NHS Trust and Sandwell & West Birmingham Hospitals NHS Trust.Communicate with external governance departments of BCPS Owner Trusts on behalf of BCPS to communicate information.Work within standard operating procedures and Trust policies.Concentration and attention to detail required for auditing, data transcription, editing and extraction.The post holder will be expected to respond positively to the changing demands of the service. They will offer a helpful and professional service to all visitors and telephone callers.
About us
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.
We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.
Details
Date posted
26 March 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
225-BCPS-7847094
Job locations
New Cross Hospital, The Royal Wolverhampton NHS Trust
Wednesfield Road
Wolverhampton
WV10 0QP
Job descriptionJob description
Job responsibilities
Undertake internal audits including requirement to plan and organise workload and timescales. Provide basic support to BCPS staff undertaking internal audits.To support review of controlled documents associated with own work area.Monitor document control within the QMS and maintain associated paper and electronic databases.Produce spreadsheets and maintain templates for use in audit, providing reports as required.Input and assess data on risk management software (Datix) used by the BCPS. This includes entries for the risk register, incidents and complaints. Alert BCPS managers to problems or issues.Monitor documentation records within the QMS software system to ensure data for all aspects of the QMS is stored and maintained appropriately.The post holder may be required to revise and update QMS records.Input and view audit data within the Laboratory Information System (LIMs).Support BCPS management team with plan for closure of remedial, corrective, and preventative actions including root cause analysis.Able to use judgement when identifying solutions to issues.Support the BCPS team with the preparation of data collation for external visits i.e., UKAS, MHRA and HTA.Provide data in format of predefined reports for quality meetings across the BCPS.Provide key performance indicator/key assurance indicators data reports and support the BCPS in improving performance.Support the Quality Team in the maintenance of all modules within the QMS software system, including extracting and attaching relevant data tosupport the system.Check updates of external documentation to ensure current versions are maintained in Quality Management software.Attend and/or act as secretary for meetings, including taking minutes as required.Support complaints investigations through data gathering to assist the BCPS management team.Disseminate BCPS mandatory training reports escalating non-compliance to the BCPS management team.Deputise for quality team members in their absence, this may involve attendance at meetings within BCPS.To communicate with all staff within BCPS and partner sites as required to ensure that effective communications are maintained.Work within procedures and manage own area of work. Work overseen by managers.
Job responsibilities
Undertake internal audits including requirement to plan and organise workload and timescales. Provide basic support to BCPS staff undertaking internal audits.To support review of controlled documents associated with own work area.Monitor document control within the QMS and maintain associated paper and electronic databases.Produce spreadsheets and maintain templates for use in audit, providing reports as required.Input and assess data on risk management software (Datix) used by the BCPS. This includes entries for the risk register, incidents and complaints. Alert BCPS managers to problems or issues.Monitor documentation records within the QMS software system to ensure data for all aspects of the QMS is stored and maintained appropriately.The post holder may be required to revise and update QMS records.Input and view audit data within the Laboratory Information System (LIMs).Support BCPS management team with plan for closure of remedial, corrective, and preventative actions including root cause analysis.Able to use judgement when identifying solutions to issues.Support the BCPS team with the preparation of data collation for external visits i.e., UKAS, MHRA and HTA.Provide data in format of predefined reports for quality meetings across the BCPS.Provide key performance indicator/key assurance indicators data reports and support the BCPS in improving performance.Support the Quality Team in the maintenance of all modules within the QMS software system, including extracting and attaching relevant data tosupport the system.Check updates of external documentation to ensure current versions are maintained in Quality Management software.Attend and/or act as secretary for meetings, including taking minutes as required.Support complaints investigations through data gathering to assist the BCPS management team.Disseminate BCPS mandatory training reports escalating non-compliance to the BCPS management team.Deputise for quality team members in their absence, this may involve attendance at meetings within BCPS.To communicate with all staff within BCPS and partner sites as required to ensure that effective communications are maintained.Work within procedures and manage own area of work. Work overseen by managers.
Person SpecificationPerson Specification
Education
Essential
Flexibility
Essential
Desirable
Experience
Essential
Desirable
Education
Essential
Flexibility
Essential
Desirable
Experience
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Royal Wolverhampton NHS Trust
Address
New Cross Hospital, The Royal Wolverhampton NHS Trust
Wednesfield Road
Wolverhampton
WV10 0QP
Employer's website
Employer details
Employer name
The Royal Wolverhampton NHS Trust
Address
New Cross Hospital, The Royal Wolverhampton NHS Trust
Wednesfield Road
Wolverhampton
WV10 0QP
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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