• Job Description

  Req#: ADOPT002373
  Children's Home Society of Florida
  
  ANNUAL SALARY: $49,000.00
  
  Since opening our doors in 1902, CHS became a part of Florida's history.
  
  CHS has been committed to growing and evolving to provide the right services and solutions to address the needs of children and families throughout the changing times. Every day, our team works with parents and kids to empower them and encourage them. With innovative technology solutions and a dedicated, experienced team throughout the state, we're changing the face of foster care and positively impacting children and families' lives for generations to come.
  
  Join our team to continue to do good and create history serving Florida's children and families!
  
  The Quality Specialist Dependency assists the Quality Manager and Director of Quality Management by monitoring operations center and community quality through program evaluations implementation of the components of the QM process/activities in
  specified communities within the operations center. The Quality Specialist works with other Quality Management team
  members to maintain consistency of processes and activities. Overall, the Quality Specialist Dependency contributes to the CHS high performance culture by exhibiting our values and providing quality results that position CHS as the leader in delivering proactive behavioral health, case management, community and early childhood solutions for children and families.
  
  WHY JOIN CHS?
  
  • Uplifting mission-driven work culture
  • Make an impact in your community and become a part of Florida's history!
  • Growth and professional development opportunities
  • Great benefits package, including generous paid time off and holidays
  
  Primary Job Functions
  
  1. Coordinate, support, training and evaluation of the continuous quality management process in specific divisions
  Monitor compliance with contract, funding sources, quality and accreditation standards; document results and
  report to Quality Manager and/or Director of QM.
  
  • Collect, compile and analyze various program data reports such as incident reports & satisfaction surveys.
  • Document results/recommendations from meetings, trainings, and reviews and report to leadership.
  • Train all team members on the QM process and issues relevant to QM.
  • Attend community safety committee meetings, educate committee members regarding safety issues, and assist
    members to seek solutions.
  • Plan, coordinate and facilitate quarterly peer record reviews and compile aggregate reports for leadership.
  • Assist in developing a process that will encourage teams to become self-sufficient.
  • Assess, recommend and coordinate staff training needs based on contractual requirement, document
    results/recommendations and report to the leadership.
  • Assist community staff in revising/improving operational procedures, program forms and manuals while
    maintaining consistency with similar programs.
  • Oversee statistical information collection and ensure that the information is accurately reported within the
    specified time frames.
  • Conduct new employee QM orientation training.
  • Assist in the development of QM procedures.
  • Assist with strategic planning.
  • Provide support in the development of grant applications and funding proposals.
  • Provide support prior to and during funder/contract evaluation and/or negotiations.
  
  2. Contribute to a positive, engaging work environment.
  
  • Develop a strong knowledge base and stay current on job-related issues and trends.
  • Participate actively in departmental meetings, training and education, as well as the quality process.
  • Comply with CHS's code of conduct, policies, procedures and other obligations.
  • Assist with training other team members and providing back up when necessary.
  • Pick up projects on the fly; perform other duties as assigned from time to time.
  • Demonstrate the CHS Common Bond values in the performance of all job duties.
  
  Job Qualifications
  Education, Licenses & Certifications:
  
  • Bachelor's degree in a Business or Human Services related field from an accredited university, required.
  • Florida Driver's License within 30 days from hire, along with daily access to a reliable and insured vehicle
  
  Experience:
  
  • One year of related experience, required.
  
  Knowledge, Skills and Abilities
  
  Knowledge of:
  
  • Administration
  
  Skills & proficiency in:
  
  • Planning, organization and time management
  • Oral and written communication
  • Interpersonal relationship building, collaboration and teamwork
  • Computer systems and MS Office, including Word, Excel and Outlook
  
  Ability to:
  
  • Commit to providing high customer satisfaction with positive service delivery results
  • Be energetic, passionate and adaptable with a deep commitment to social service, empathy for children and families and a positive approach to embracing and managing change.
  • Perform at a high level of autonomy, with general supervision.
  • Perform under strong demands in fast-paced, diverse, sometimes ambiguous environments.
  • Handle highly stressful, sensitive situations; maintain confidentiality and professional boundaries.
  • Meet critical deadlines, while maintaining attention to detail, accuracy and quality
  • Demonstrate the behaviors of our CHS Common Bond Values.
  
  All applicants are subject to background screening through the Florida Agency for Health Care Administration (AHCA). For more information, visit https://info.flclearinghouse.com
  
  Together, good can be done.
  
  Equal Opportunity Employer
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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