• Job Description

  Req#: A2968-26-0002?language=en&page=909&sort=publicationDateDesc

  Job summary

  Stockbridge Village Medical Centre is a well-established practice with a great team spirit. Our practice population is just over 8300.

  We are looking to appoint a part time Team Leader as a job share, to join our existing management team which consists of Business Manager, Practice Operations Manager and Reception Manager. We are looking for 19 hours over 5 days per week.

  Rate of pay dependant upon experience.

  Main duties of the job

  • Oversee the administration and support operations of Reception, ensuring staff achieve their primary responsibilities, including all Reception duties and cover.
  • Line manage all Reception staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training
  • Contribute to the Completion of staff appraisals and supervisions as required
  • Identify and deliver team training where required ensuring an accurate training matrix
  • Coordinate the provision of cover reception staff, ensuring sufficient cover is provided for periods of leave and other staff absences
  • Undertake all mandatory training and induction programmes
  • Agree and set performance/training objectives, once set, progress will be reviewed on a regular basis so that new objectives can be agreed
  • Provide constructive feedback, coaching, and continuous support to team members.
  • Support the induction and training of new receptionists
  • Ensure all staff remain compliant with mandatory eLearning and training requirements.
  • Act as a hands-on trouble shooter where required.

  About us

  We are a very dynamic, evolving and supportive training practice. Our aim is to deliver modern primary care with the traditional feel of general practice.

  You will be supported by an excellent clinical team, and a well structured management team.

  Details

  Date posted

  02 March 2026

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Part-time, Job share

  Reference number

  A2968-26-0002

  Job locations

  Leachcroft

  Waterpark Drive

  Liverpool

  L28 3QA

  
  

  Job description

  Job responsibilities

  • Oversee the administration and support operations of Reception, ensuring staff achieve their primary responsibilities, including all Reception duties and cover.
  • Line manage all Reception staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training
  • Contribute to the Completion of staff appraisals and supervisions as required
  • Identify and deliver team training where required ensuring an accurate training matrix
  • Coordinate the provision of cover reception staff, ensuring sufficient cover is provided for periods of leave and other staff absences
  • Undertake all mandatory training and induction programmes
  • Agree and set performance/training objectives, once set, progress will be reviewed on a regular basis so that new objectives can be agreed
  • Provide constructive feedback, coaching, and continuous support to team members.
  • Support the induction and training of new receptionists
  • Ensure all staff remain compliant with mandatory eLearning and training requirements.
  • Act as a hands-on trouble shooter where required

  Reception Operations

  • Support and maintain Reception Rotas
  • Support in the coordination of Docman, Results Workflow, online consultations and other reception administrative jobs to ensure work is completed in a timely manner and according to protocol
  • Monitor the practice appointment system, ensuring accuracy and efficiency
  • Review and update all administrative and reception policies and procedures as required
  • Support the management team in the compilation of practice reports and the practice development plan
  • Alongside the Management team, develop, implement and embed efficient office processes and procedures to adhere to extant legislation
  • Oversee all deliveries to the practice, ensuring adherence to the cold chain policy as necessary
  • Support in the delivery of enhanced services and other service requirements
  • Maintain a clean, tidy, effective working area at all times
  • Assist the Management Team in achieving reception and wider practice performance targets.
  • Contribute to and embrace the spectrum of clinical governance

  Patient Service & Communication

  • Provide initial guidance and advice to patients who wish to verbally complain, and ensure that the reception team is fully conversant with the complaints procedure
  • Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children

  • Coordinate communication and daily operations between the reception team, patients, management team, and partners.

  • Assist with sharing information and updates for patients

  • Patient areas such as reception, waiting room, consulting rooms & corridors.

  • Be an integral part of the general practice team

  Wider Responsibilities:

  In addition to the primary responsibilities, the Reception Team Leader has the following wider responsibilities:

  • Deputise for the Reception Manager in their absence
  • Coordinate and produce meeting agendas and record the minutes of meetings
  • Monitor and promote the use of the Friends and Family Test
  • Champion continuous improvement, encouraging staff to participate and make suggestions
  • Participate in any audits as directed
  • Attend and actively participate in practice management meeting
  • Support and participate in shared learning

  Job description

  Job responsibilities

  • Oversee the administration and support operations of Reception, ensuring staff achieve their primary responsibilities, including all Reception duties and cover.
  • Line manage all Reception staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training
  • Contribute to the Completion of staff appraisals and supervisions as required
  • Identify and deliver team training where required ensuring an accurate training matrix
  • Coordinate the provision of cover reception staff, ensuring sufficient cover is provided for periods of leave and other staff absences
  • Undertake all mandatory training and induction programmes
  • Agree and set performance/training objectives, once set, progress will be reviewed on a regular basis so that new objectives can be agreed
  • Provide constructive feedback, coaching, and continuous support to team members.
  • Support the induction and training of new receptionists
  • Ensure all staff remain compliant with mandatory eLearning and training requirements.
  • Act as a hands-on trouble shooter where required

  Reception Operations

  • Support and maintain Reception Rotas
  • Support in the coordination of Docman, Results Workflow, online consultations and other reception administrative jobs to ensure work is completed in a timely manner and according to protocol
  • Monitor the practice appointment system, ensuring accuracy and efficiency
  • Review and update all administrative and reception policies and procedures as required
  • Support the management team in the compilation of practice reports and the practice development plan
  • Alongside the Management team, develop, implement and embed efficient office processes and procedures to adhere to extant legislation
  • Oversee all deliveries to the practice, ensuring adherence to the cold chain policy as necessary
  • Support in the delivery of enhanced services and other service requirements
  • Maintain a clean, tidy, effective working area at all times
  • Assist the Management Team in achieving reception and wider practice performance targets.
  • Contribute to and embrace the spectrum of clinical governance

  Patient Service & Communication

  • Provide initial guidance and advice to patients who wish to verbally complain, and ensure that the reception team is fully conversant with the complaints procedure
  • Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children

  • Coordinate communication and daily operations between the reception team, patients, management team, and partners.

  • Assist with sharing information and updates for patients

  • Patient areas such as reception, waiting room, consulting rooms & corridors.

  • Be an integral part of the general practice team

  Wider Responsibilities:

  In addition to the primary responsibilities, the Reception Team Leader has the following wider responsibilities:

  • Deputise for the Reception Manager in their absence
  • Coordinate and produce meeting agendas and record the minutes of meetings
  • Monitor and promote the use of the Friends and Family Test
  • Champion continuous improvement, encouraging staff to participate and make suggestions
  • Participate in any audits as directed
  • Attend and actively participate in practice management meeting
  • Support and participate in shared learning

  Person Specification

  Qualifications

  Essential

  • Experience of leadership/team leader working in a GP Practice
  • Excellent customer service skills
  • Ability to work as part of a team
  • Ability to maintain confidentiality whilst handling sensitive information
  • IT skills including use of Microsoft Office
  • Qualifications
  • Essential
  • GCSE grades A-C in English and Mathematics

  Desirable

  • Knowledge of EMIS web
  • Previous experience of working in a similar administrative NHS setting

  Person Specification

  Qualifications

  Essential

  • Experience of leadership/team leader working in a GP Practice
  • Excellent customer service skills
  • Ability to work as part of a team
  • Ability to maintain confidentiality whilst handling sensitive information
  • IT skills including use of Microsoft Office
  • Qualifications
  • Essential
  • GCSE grades A-C in English and Mathematics

  Desirable

  • Knowledge of EMIS web
  • Previous experience of working in a similar administrative NHS setting

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Stockbridge Village Medical Centre

  Address

  Leachcroft

  Waterpark Drive

  Liverpool

  L28 3QA

  
  

  Employer's website

  https://www.stockbridgevillagehealthcentre.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Stockbridge Village Medical Centre

  Address

  Leachcroft

  Waterpark Drive

  Liverpool

  L28 3QA

  
  

  Employer's website

  https://www.stockbridgevillagehealthcentre.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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