NHS
Reception/Administrator
This job is now closed
Job Description
- Req#: A3773-26-0001?language=en&page=257&sort=publicationDateDesc
- Must be fully flexible and able to work extra to help cover holidays and absence as and when needed
- Good Customer Service Skills
- Good IT Skills
- Good telephone skills
- Good at working under pressure
- Ability to work on own initiative
- Experience of working in a GP practice preferable but not essential as full training will be given.
- Grade A-C in English and Maths
- IT qualification
- Must be fully flexible and able to work extra to help cover holidays and absence as and when needed
- Good Customer Service Skills
- Good IT Skills
- Good telephone skills
- Good at working under pressure
- Ability to work on own initiative
- Experience of working in a GP practice preferable but not essential as full training will be given.
- Grade A-C in English and Maths
- IT qualification
Job summary
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via
the telephone.
Main duties of the job
Receiving patients consulting with members of practice team
Handling completed repeat prescriptions to patient and checking
names and address
Be able to cover all reception position as necessary
Appointments:
Process appointment requests for today future appointments from
patients by telephone and in person
Deal with visit requests
Process patient online access
Care navigation of patients requests
Computer:
Registrations of new patients computer data entry and medical
records
Process patients change of address computer data and medical
records (have knowledge of practice area)
Process repeat prescription request in accordance with practice guidelines
Telephone
Have working knowledge of telephone during and after hours
Other Tasks
Clear rooms after surgeries
Ensure building security have thorough knowledge of
doors/windows/alarm.
Any other tasks allocated by managers
Working hours: 20 hours per week -
Monday 8.00am - 1.00pm
Tuesday 1.30pm - 6.30pm
Thursday 8.00am - 1.00pm
Friday 1.30pm - 6.30pm
About us
We are friendly GP practice with 10 doctors, 7 staff members in the nursing team and large admin and reception team.
Based in Kippax Leeds. We have 3 sites one of which is a dispensing practice.
Details
Date posted
12 March 2026
Pay scheme
Other
Salary
£12.72 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A3773-26-0001
Job locations
Gibson Lane Practice
276 Gibson Lane
Kippax
Leeds
LS25 7JN
Job descriptionJob description
Job responsibilities
JOB SUMMARY:
Receive, assist and direct patients in accessing the appropriate service
or healthcare professional in a courteous, efficient and effective way
Provide general assistance to the practice team and project a positive
and friendly image to patients and other visitors, either in person or via
the telephone.
JOB RESPONSIBILITES:
Reception:
Receiving patients consulting with members of practice team
Handling completed repeat prescriptions to patient and checking
names and address.
Be able to cover all reception position as necessary.
Appointments:
Process appointment requests for today future appointments from
patients by telephone and in person
Deal with visit requests
Process patient online access
Care navigation of patients requests.
Computer:
Registrations of new patients computer data entry and medical
records
Process patients change of address computer data and medical
records (have knowledge of practice area)
Updated Oct 2022 Job Descriptions
Process repeat prescription request in accordance with practice
guidelines
Telephone
Have working knowledge of telephone during and after hours
Other Tasks
Clear rooms after surgeries
Ensure building security have thorough knowledge of
doors/windows/alarm.
Make Tea / Coffee for staff.
Any other tasks allocated by managers.
CONFIDENTIALITY:
In the course of seeking treatment, patients entrust us with, or allow us
to gather sensitive information in relation to their health and other
matters. They do so in confidence and have the right to expect that
staff will respect their privacy and act appropriately.
In the performance of duties outlined in this Job Description, the postholder
may have access to confidential information relating to patients
and t heir carers, practice staff and other healthcare workers. They
may also have access to information relating to the practice as a
business organisation. All such information from any source is to be
regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare
workers or the business of the practice may only be divulged to
authorised persons in accordance with the practice policies and
procedures relating to confidentiality and the protection of persona and
sensitive data.
HEALTH & SAFETY:
The post-holder will assist in promoting and maintaining their own and others
health, safety and security as defined in the practice Health & Safety Policy, to
include:
Using personal security systems within the workplace according to
practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
Job responsibilities
JOB SUMMARY:
Receive, assist and direct patients in accessing the appropriate service
or healthcare professional in a courteous, efficient and effective way
Provide general assistance to the practice team and project a positive
and friendly image to patients and other visitors, either in person or via
the telephone.
JOB RESPONSIBILITES:
Reception:
Receiving patients consulting with members of practice team
Handling completed repeat prescriptions to patient and checking
names and address.
Be able to cover all reception position as necessary.
Appointments:
Process appointment requests for today future appointments from
patients by telephone and in person
Deal with visit requests
Process patient online access
Care navigation of patients requests.
Computer:
Registrations of new patients computer data entry and medical
records
Process patients change of address computer data and medical
records (have knowledge of practice area)
Updated Oct 2022 Job Descriptions
Process repeat prescription request in accordance with practice
guidelines
Telephone
Have working knowledge of telephone during and after hours
Other Tasks
Clear rooms after surgeries
Ensure building security have thorough knowledge of
doors/windows/alarm.
Make Tea / Coffee for staff.
Any other tasks allocated by managers.
CONFIDENTIALITY:
In the course of seeking treatment, patients entrust us with, or allow us
to gather sensitive information in relation to their health and other
matters. They do so in confidence and have the right to expect that
staff will respect their privacy and act appropriately.
In the performance of duties outlined in this Job Description, the postholder
may have access to confidential information relating to patients
and t heir carers, practice staff and other healthcare workers. They
may also have access to information relating to the practice as a
business organisation. All such information from any source is to be
regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare
workers or the business of the practice may only be divulged to
authorised persons in accordance with the practice policies and
procedures relating to confidentiality and the protection of persona and
sensitive data.
HEALTH & SAFETY:
The post-holder will assist in promoting and maintaining their own and others
health, safety and security as defined in the practice Health & Safety Policy, to
include:
Using personal security systems within the workplace according to
practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
Person SpecificationPerson Specification
Flexibility
Essential
Experience
Essential
Desirable
Qualifications
Essential
Desirable
Flexibility
Essential
Experience
Essential
Desirable
Qualifications
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Gibson Lane Practice
Address
Gibson Lane Practice
276 Gibson Lane
Kippax
Leeds
LS25 7JN
Employer's website
Employer details
Employer name
Gibson Lane Practice
Address
Gibson Lane Practice
276 Gibson Lane
Kippax
Leeds
LS25 7JN
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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