NHS
Receptionist
This job is now closed
Job Description
- Req#: A3970-26-0007?language=en&page=13&sort=publicationDateDesc
- Basic IT skills
- Polite and confident
- Planning and organising own work load
- Performing under pressure
- Adaptability
- Using initiative
- Team working
- Self motivated
- Flexibility
- Confidentiality
- GCSE Grade C or above (or equivalent) in English and maths
- Understanding of confidentiality and Data protection
- Experience of working with Emis
- Basic IT skills
- Polite and confident
- Planning and organising own work load
- Performing under pressure
- Adaptability
- Using initiative
- Team working
- Self motivated
- Flexibility
- Confidentiality
- GCSE Grade C or above (or equivalent) in English and maths
- Understanding of confidentiality and Data protection
- Experience of working with Emis
Job summary
The Tutbury Practice is looking for a Receptionist/Administrator to work in our friendly village GP surgery. Reception hours of work are Monday to Friday 7.45am to 18.15. 24.25 hours per week. Overtime will be required.
Standard work pattern for successful candidate:
Monday - 7:45 - 6:15 (1-hour unpaid break)
Tuesday - OFF
Wednesday - OFF
Thursday - 7:45 - 6:45 (1-hour unpaid break)
Friday - 1:30 - 6:15
The successful candidate will be highly motivated, confident, enthusiastic, can answer telephones in a professional and courteous manner, with excellent communication and administration skills.
We would ideally like an individual with Reception/Customer Service experience in the NHS.
Main duties of the job
You will offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, whether in person or via the telephone.
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Undertake a variety of administrative duties to assist in the smooth running of the practice.
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
Processing repeat prescriptions in accordance with practice guidelines
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures and scanning of clinical documents.
When dealing with patients, you must be compassionate and discrete.
About us
The Tutbury Practice is a friendly semi-rural GP surgery located in the village of Tutbury, providing high-quality primary care to a patient population of approximately 8,500. We proudly serve patients from Tutbury and the surrounding areas, including Rolleston, Hatton, and Stretton.
Our clinical team is made up of two GP partners and four salaried GPs, supported by a highly skilled multidisciplinary team that includes a clinical pharmacist, nurse practitioner, and first contact physiotherapist. We are also fortunate to have a fantastic, friendly, and experienced nursing team, alongside a dedicated and approachable administration and reception team who play a vital role in supporting patient care.
Details
Date posted
23 March 2026
Pay scheme
Other
Salary
£12.21 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A3970-26-0007
Job locations
Monk Street
Tutbury
Burton on Trent
Staffordshire
DE13 9NA
Job descriptionJob description
Job responsibilities
JOB SUMMARY:
The purpose of the role is to:
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, whether in person or via the telephone.
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Undertake a variety of administrative duties to assist in the smooth running of the practice.
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
The duties and responsibilities to be undertaken by members of the practice team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Co-ordinator and Administration Co-ordinator, dependent on current and evolving practice workload and staffing levels:
Opening up/locking-up of practice premises and maintaining security in accordance with Practice protocols
Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate person. Taking messages and passing on information.
Processing and distributing incoming and outgoing mail
Filing and retrieving paperwork
Processing repeat prescriptions in accordance with practice guidelines
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures and scanning of clinical documents.
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy.
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
Participation in an appraisal, including taking responsibility for maintaining a record of own personal and / or professional development
The post-holder will strive to maintain quality within the practice, and will:
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
The post-holder should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognize peoples needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services:
The post-holder will:
Apply practice policies, standards and guidance
Job responsibilities
JOB SUMMARY:
The purpose of the role is to:
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, whether in person or via the telephone.
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Undertake a variety of administrative duties to assist in the smooth running of the practice.
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
The duties and responsibilities to be undertaken by members of the practice team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Co-ordinator and Administration Co-ordinator, dependent on current and evolving practice workload and staffing levels:
Opening up/locking-up of practice premises and maintaining security in accordance with Practice protocols
Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate person. Taking messages and passing on information.
Processing and distributing incoming and outgoing mail
Filing and retrieving paperwork
Processing repeat prescriptions in accordance with practice guidelines
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures and scanning of clinical documents.
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy.
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
Participation in an appraisal, including taking responsibility for maintaining a record of own personal and / or professional development
The post-holder will strive to maintain quality within the practice, and will:
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
The post-holder should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognize peoples needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services:
The post-holder will:
Apply practice policies, standards and guidance
Person SpecificationPerson Specification
Essential
Desirable
Qualifications
Essential
Desirable
Essential
Desirable
Qualifications
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Tutbury Practice
Address
Monk Street
Tutbury
Burton on Trent
Staffordshire
DE13 9NA
Employer's website
Employer details
Employer name
The Tutbury Practice
Address
Monk Street
Tutbury
Burton on Trent
Staffordshire
DE13 9NA
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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