• Job Description

  Req#: C9387-25-2400?language=en&page=527&sort=publicationDateDesc

  Job summary

  An exciting opportunity has arisen to appoint part-time Receptionists to join the A&E Department at Weston General Hospital.

  We are looking for enthusiastic and dynamic candidates who thrive in a busy and supportive working environment. The role of the Receptionist is integral to all that we do.

  You must be able to greet patients, be approachable and empathetic to patient needs, while also working effectively under pressure. The role can sometimes be demanding, with telephone calls to answer alongside the needs of patients and other staff. It requires a significant amount of computer work, so high standards of speed and accuracy are essential.

  We are recruiting for:

  • 3 posts at 24 hours per week
  • 1 post at 16 hours per week

  These roles will work across 7 days a week, including weekends and bank holidays, on a rotating shift pattern:

  • AM shift: 07:00 - 15:30
  • PM shift: 15:30 - 00:00

  If you are passionate about delivering excellent patient care and enjoy working in a fast-paced environment, we would love to hear from you!

  The rota operates on a 6-week rolling basis, ensuring fair distribution of shifts across the team.

  Interviews will be held on Tuesday 6th January 2026

  Main duties of the job

  To provide high quality reception services for the Trust and maintaining the highest standards of service delivery and customer care. Act as a first point of contact assistance to patients, relatives or other members of the public who attend or make contact by phone to the emergency department.

  To organised their workload in accordance with the demands of the department.

  To co-ordinate daily activities to ensure efficiency of service within the organisation.

  To exercise initiative.

  To ensure that confidentiality is maintained at all times.

  About us

  University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

  Details

  Date posted

  17 December 2025

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £24,465 a year pa pro rata

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  387-WD6651-RUH

  Job locations

  Weston General Hospital

  Grange Road

  Weston-super-Mare

  BS23 4TQ

  
  

  Job description

  Job responsibilities

  For a more detailed job description and main responsibilities please refer to the job description document attached to this vacancy.

  Job description

  Job responsibilities

  For a more detailed job description and main responsibilities please refer to the job description document attached to this vacancy.

  Person Specification

  Qualifications

  Essential

  • Good standard of general education at GCSE grade c or above or equivalent
  • ECDL, or equivalent qualification or experience of using computer systems and following Microsoft office packages - Word, Excel and Outlook

  Desirable

  • Administrative qualification or working towards e.g. NVQ level 2, or equivalent qualification or experience

  Knowledge

  Essential

  • Basic knowledge of NHS related legislation and codes of practice i.e. confidentiality and data protection
  • A good understanding of how to work electrical equipment i.e. computers, photocopiers and printers
  • Knowledge and experience of using computer systems and Microsoft Packages
  • Experience of team working to achieve performance targets
  • Experience of working in a fast-paced office environment
  • Experience of working with the public

  Desirable

  • A basic understanding of medical terminology
  • Experience of working in the NHS or similar organisation

  Skills

  Essential

  • Must have good organisational skills and self-management with ability to multitask to meet targets and deadlines
  • Must have excellent customer service skills for both internal and external users both face to face and via telephone
  • Must be able to work under pressure with frequent interruptions
  • Must have the ability to work alone and as part of a team
  • Must be able to think logically and methodically within working practices

  Aptitudes

  Essential

  • Flexible attitude to ensure that optimum support is offered to the Service Leads and administrators in delivering services to patients
  • Ability to put people at ease and recognise emotional needs of visitors

  Person Specification

  Qualifications

  Essential

  • Good standard of general education at GCSE grade c or above or equivalent
  • ECDL, or equivalent qualification or experience of using computer systems and following Microsoft office packages - Word, Excel and Outlook

  Desirable

  • Administrative qualification or working towards e.g. NVQ level 2, or equivalent qualification or experience

  Knowledge

  Essential

  • Basic knowledge of NHS related legislation and codes of practice i.e. confidentiality and data protection
  • A good understanding of how to work electrical equipment i.e. computers, photocopiers and printers
  • Knowledge and experience of using computer systems and Microsoft Packages
  • Experience of team working to achieve performance targets
  • Experience of working in a fast-paced office environment
  • Experience of working with the public

  Desirable

  • A basic understanding of medical terminology
  • Experience of working in the NHS or similar organisation

  Skills

  Essential

  • Must have good organisational skills and self-management with ability to multitask to meet targets and deadlines
  • Must have excellent customer service skills for both internal and external users both face to face and via telephone
  • Must be able to work under pressure with frequent interruptions
  • Must have the ability to work alone and as part of a team
  • Must be able to think logically and methodically within working practices

  Aptitudes

  Essential

  • Flexible attitude to ensure that optimum support is offered to the Service Leads and administrators in delivering services to patients
  • Ability to put people at ease and recognise emotional needs of visitors

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)

  Address

  Weston General Hospital

  Grange Road

  Weston-super-Mare

  BS23 4TQ

  
  

  Employer's website

  https://www.uhbw.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)

  Address

  Weston General Hospital

  Grange Road

  Weston-super-Mare

  BS23 4TQ

  
  

  Employer's website

  https://www.uhbw.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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