• Job Description

  Req#: A4178-26-0000?language=en&page=864&sort=publicationDateDesc

  Job summary

  We are looking for a Receptionist to join our small practice team. The Reception team plays a major part of representing the practice. They deal with patients and third parties, directing to the correct healthcare providers or teams this will alsoinclude greeting visitors, maintaining appointments and administration work disseminating information to practice staff.

  Main duties of the job

  The Main Duties of a Receptionist:

  • Answering phones and forwarding calls to the appropriate party, dealing with patients at the desk and taking down messages for the practice team.
  • Collecting patient information and providing it to relevant medical leads.
  • Dealing with the appointment system for patients.
  • Informing medical staff when a patient have arrived or is waiting.
  • Having good computer skills.
  • Having good communication skills.
  • Handling correspondence and other admin roles.
  • Checking on medical staff throughout the day.

  About us

  We are a small but busy practice with a list size of around 3,325 patients based in the Croydon area. We have a small and friendly team.

  We provide a wide range of health services including medical advice, vaccinations, examinations, treatments, prescriptions, referrals to other health services and professionals as well as social services. We also work with other professionals such as physio, mental health, social prescriber, pharmacists and many more to help deliver a better service to our patient.

  Details

  Date posted

  11 February 2026

  Pay scheme

  Other

  Salary

  Depending on experience none

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A4178-26-0000

  Job locations

  23 Broom Road

  Croydon

  Surrey

  CR0 8NG

  
  

  Job description

  Job responsibilities

  BROOM ROAD MEDICAL PRACTICE

  JOB DESCRIPTION

  JOB TITLE: RECEPTIONIST/ADMIN

  REPORTS TO: RECEPTION MANAGER

  RESPONSIBLE TO: PRACTICE MANAGER

  Job Summary:

  Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

  Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

  Postholder must be signed in 10mins before starting time ensure the smooth running of the practice.

  Job Responsibilities:

  Administration

  • To have a thorough knowledge of all Practice procedures.
  • To work in accordance of written protocols
  • Pulling/filing notes for surgeries if required.
  • Dealing with incoming emails.
  • Photocopy as requested.
  • Receiving registrations from new patients Obtaining all the relevant information and checks.
  • Receiving patients change of address have knowledge of Practice area.
  • Receiving repeat prescription requests in accordance with Practice guidelines

  Reception

  • Receiving patients consulting with members of Practice team
  • Handing completed repeat prescriptions to patient and checking names and address.
  • Be able to cover all reception position as necessary
  • Holiday/sickness cover if needed.

  Appointments

  • Process appointment requests for the day and future appointments from patients by telephone and in person.
  • To cancel appointments as and when required.
  • Deal with visits requests.
  • Assisting patients to the appropriate services or healthcare providers in a courteous manager.

  Telephone

  • Have working knowledge of the telephone system Daisy Comms.
  • OTHER TASKS:

  • Ensure building security when opening up and closing have knowledge of doors/windows/alarm.
  • Open and check all clinical rooms of a morning and replenish as required.
  • Open all doors in the Admin areas.
  • Check all fridge temperatures morning and evening these must be recorded in the folders supplied.
  • End of evening session must check all rooms including Admin areas windows and lock doors.
  • To change backup tape in the Managers room this must be done every morning.
  • Any other tasks allocated by managers.
  • To provide assistance to the practice team when required.
  • To deal with visitors on arrival.
  • Post-holder must attend practice meeting via teams or in person when required.
  • All bins eg clinical and general waste must be emptied daily.

  Confidentiality:

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
  • In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
  • All staff must be trained in GDPR.

  Health & Safety:

  The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

  • Using personal security systems within the workplace according to Practice guidelines
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
  • Making effective use of training to update knowledge and skills.
  • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
  • Reporting potential risks identified.

  Equality and Diversity:

  • The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
  • Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.

  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
  • Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

  Personal/Professional Development:

  • The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development, e-learning.

  • Taking responsibility for own development, learning and performance and demonstrating skills.

  Quality:

  • The post-holder will strive to maintain quality within the Practice, and will:
  • Alert other team members to issues of quality and risk.

  • Assess own performance and take accountability for own actions, either directly or under supervision.
  • Contribute to the effectiveness of the team by reflecting on own and team activities. To make suggestions on ways to improve and enhance the teams performance.
  • Work effectively with individuals in other agencies to meet patient needs.
  • Effectively manage own time, workload and resources.

  Communication:

  • The post-holder should recognise the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members.
  • Communicate effectively with patients and carers.
  • Communicate effectively with third parties.
  • Recognise peoples needs for alternative methods of communication and respond accordingly.

  Contribution to the Implementation of Services:

  • The post-holder will:

  • Apply Practice policies, standards and guidance.
  • Discuss with other members of the team how the policies, standards and guidelines will affect own work.
  • Participate in audit where appropriate.
  • Any other duties that maybe required of the postholder.

  Job description

  Job responsibilities

  BROOM ROAD MEDICAL PRACTICE

  JOB DESCRIPTION

  JOB TITLE: RECEPTIONIST/ADMIN

  REPORTS TO: RECEPTION MANAGER

  RESPONSIBLE TO: PRACTICE MANAGER

  Job Summary:

  Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

  Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

  Postholder must be signed in 10mins before starting time ensure the smooth running of the practice.

  Job Responsibilities:

  Administration

  • To have a thorough knowledge of all Practice procedures.
  • To work in accordance of written protocols
  • Pulling/filing notes for surgeries if required.
  • Dealing with incoming emails.
  • Photocopy as requested.
  • Receiving registrations from new patients Obtaining all the relevant information and checks.
  • Receiving patients change of address have knowledge of Practice area.
  • Receiving repeat prescription requests in accordance with Practice guidelines

  Reception

  • Receiving patients consulting with members of Practice team
  • Handing completed repeat prescriptions to patient and checking names and address.
  • Be able to cover all reception position as necessary
  • Holiday/sickness cover if needed.

  Appointments

  • Process appointment requests for the day and future appointments from patients by telephone and in person.
  • To cancel appointments as and when required.
  • Deal with visits requests.
  • Assisting patients to the appropriate services or healthcare providers in a courteous manager.

  Telephone

  • Have working knowledge of the telephone system Daisy Comms.
  • OTHER TASKS:

  • Ensure building security when opening up and closing have knowledge of doors/windows/alarm.
  • Open and check all clinical rooms of a morning and replenish as required.
  • Open all doors in the Admin areas.
  • Check all fridge temperatures morning and evening these must be recorded in the folders supplied.
  • End of evening session must check all rooms including Admin areas windows and lock doors.
  • To change backup tape in the Managers room this must be done every morning.
  • Any other tasks allocated by managers.
  • To provide assistance to the practice team when required.
  • To deal with visitors on arrival.
  • Post-holder must attend practice meeting via teams or in person when required.
  • All bins eg clinical and general waste must be emptied daily.

  Confidentiality:

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
  • In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
  • All staff must be trained in GDPR.

  Health & Safety:

  The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

  • Using personal security systems within the workplace according to Practice guidelines
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
  • Making effective use of training to update knowledge and skills.
  • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
  • Reporting potential risks identified.

  Equality and Diversity:

  • The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
  • Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.

  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
  • Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

  Personal/Professional Development:

  • The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development, e-learning.

  • Taking responsibility for own development, learning and performance and demonstrating skills.

  Quality:

  • The post-holder will strive to maintain quality within the Practice, and will:
  • Alert other team members to issues of quality and risk.

  • Assess own performance and take accountability for own actions, either directly or under supervision.
  • Contribute to the effectiveness of the team by reflecting on own and team activities. To make suggestions on ways to improve and enhance the teams performance.
  • Work effectively with individuals in other agencies to meet patient needs.
  • Effectively manage own time, workload and resources.

  Communication:

  • The post-holder should recognise the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members.
  • Communicate effectively with patients and carers.
  • Communicate effectively with third parties.
  • Recognise peoples needs for alternative methods of communication and respond accordingly.

  Contribution to the Implementation of Services:

  • The post-holder will:

  • Apply Practice policies, standards and guidance.
  • Discuss with other members of the team how the policies, standards and guidelines will affect own work.
  • Participate in audit where appropriate.
  • Any other duties that maybe required of the postholder.

  Person Specification

  Qualifications

  Essential

  • O/GSCE Level qualifications in English and Maths or equivalent
  • A demonstrable commitment to professional development
  • Good computer skills Microsoft Word and Excel
  • Excellent interpersonal and communication skills
  • Ability to organise workload priorities
  • Ability to use own judgement and initiative when dealing with problems and enquiries
  • Good verbal and written communication skills
  • Excellent telephone manner
  • Ability to communicate positively with patients and all members of the practice team and outside organisations
  • Ability to recognise accept and adhere to the need for strict confidentiality
  • Good knowledge of English language and grammar
  • Ability to work independently but also as a team member
  • Flexible and adaptable

  Desirable

  • A recognised IT qualification
  • Previous work experience at a GP Practice
  • Experience of the EMIS Web System
  • Knowledge of DOCMAN

  Person Specification

  Qualifications

  Essential

  • O/GSCE Level qualifications in English and Maths or equivalent
  • A demonstrable commitment to professional development
  • Good computer skills Microsoft Word and Excel
  • Excellent interpersonal and communication skills
  • Ability to organise workload priorities
  • Ability to use own judgement and initiative when dealing with problems and enquiries
  • Good verbal and written communication skills
  • Excellent telephone manner
  • Ability to communicate positively with patients and all members of the practice team and outside organisations
  • Ability to recognise accept and adhere to the need for strict confidentiality
  • Good knowledge of English language and grammar
  • Ability to work independently but also as a team member
  • Flexible and adaptable

  Desirable

  • A recognised IT qualification
  • Previous work experience at a GP Practice
  • Experience of the EMIS Web System
  • Knowledge of DOCMAN

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Broom Road Medical Centre

  Address

  23 Broom Road

  Croydon

  Surrey

  CR0 8NG

  
  

  Employer's website

  https://www.broomroadmedicalpractice.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Broom Road Medical Centre

  Address

  23 Broom Road

  Croydon

  Surrey

  CR0 8NG

  
  

  Employer's website

  https://www.broomroadmedicalpractice.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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