• Job Description

  Req#: A0045-26-0019?language=en&page=101&sort=publicationDateDesc

  Job summary

  RADCLIFFE ON TRENT HEALTH CENTRE

  PART-TIME RECEPTIONIST/ADMINISTRATOR REQUIRED

  THE PERSONS/HOURS TO BE WORKED

  We are looking to recruit a flexible, friendly and enthusiastic individual to join our GP Practice reception and administration team.

  The role is for 29 hours per week:

  Monday 08:30 13:30

  Tuesday 09:00 18:30 (30 mins unpaid break)

  Wednesday Non-working day

  Thursday 08:00 18:30 (30 mins unpaid break)

  Friday 13:30 18:30

  The surgery is open from 8 am to 6.30 pm

  From the 1st April 2026 the pay will increase to £12.71.

  Main duties of the job

  EXPERIENCE REQUIRED

  You will have strong interpersonal skills and be confident when dealing with patients both on the telephone and in person. Confidentiality is a key requirement for the job and previous experience of administration, preparation of prescriptions and reception duties would be an advantage and also have a desire to grow and succeed within the organisational structure. Job specific training, including the use of our chosen clinical system (SystmOne), will be available, but computer literacy is an advantage.

  About us

  HOW TO APPLY

  Please complete the application process via NHS Jobs

  CLOSING DATE FOR APPLICATIONS

  Sunday 12th April 2026

  INTERVIEWS

  Will be held on the afternoon of Tuesday 21st April 2026

  For further details please contact: Nichola Lawrence on 0115 9332948

  Previous applicants need not apply.

  Details

  Date posted

  27 March 2026

  Pay scheme

  Other

  Salary

  £12.71 an hour

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A0045-26-0019

  Job locations

  Health Centre

  Main Road

  Radcliffe-on-trent

  Nottingham

  NG12 2GD

  
  

  Job description

  Job responsibilities

  RADCLIFFE-ON-TRENT HEALTH CENTRE

  JOB DESCRIPTION

  JOB TITLE - RECEPTIONIST/ADMINISTRATOR

  REPORTS TO - ASSISTANT PRATICE MANAGER

  HOURS - As stated in individual Contracts

  Job Summary -

  The purpose of the role is to -

  Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

  Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

  Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team

  Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

  Duties and Responsibilities -

  The duties and responsibilities to be undertaken by members of the Practice Reception & Administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Assistant Practice Manager/Practice Manager, dependent on current and evolving Practice workload and staffing levels -

  Monitoring the Practice appointments system

  • Processing personal, telephone and on-line requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
  • Processing and distributing incoming (and outgoing) mail
  • Taking messages and passing on information
  • Filing and retrieving paperwork
  • Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
  • Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
  • Clearing and re-stock consulting rooms as required
  • Providing clerical assistance to Practice Staff as required from time to time, including data processing, filing, and photocopying
  • Re-ordering and monitoring of blood bottles, lab cards etc.
  • Provision of refreshments for staff and visitors as required; keeping the kitchen area clean and tidy
  • Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
  • Scanning of Practice Mail
  • Preparation of lab cards for Phlebotomy
  • Assisting in the Recall processes
  • Running reports
  • Returning temporary resident/immediately necessary forms to HA after they have expired
  • Preparation of paperwork for Antenatal clinic
  • Dealing with International Normalised Ratio (INR) changes and repeats
  • Processing and taking action on Patient Notes (PNs posted on clinical computer system)
  • Ordering and processing Cervical Smear bags
  • Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols
  • Processing and preparation of prescriptions for patients for signature and authorisation by GPs
  • Dealing with queries relating to prescriptions

  Confidentiality -

  In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

  • In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

  Health & Safety -

  The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include -

  • Using personal security systems within the workplace according to Practice guidelines
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
  • Making effective use of training to update knowledge and skills
  • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
  • Reporting potential risks identified

  Equality and Diversity -

  The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include -

  • Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

  Personal/Professional Development:

  The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include -

  • Participation in an annual individual appraisal & performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

  Quality -

  The post-holder will strive to maintain quality within the Practice, and will -

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
  • Work effectively with individuals in other agencies to meet patients needs
  • Effectively manage own time, workload and resources-Communication -

  The post-holder should recognize the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognize peoples needs for alternative methods of communication and respond accordingly

  Contribution to the Implementation of Services -

  The post-holder will -

  • Apply Practice policies, standards and guidance
  • Discuss with other members of the team how the policies, standards and guidelines will affect own work
  • Participate in audit where appropriate

  Job description

  Job responsibilities

  RADCLIFFE-ON-TRENT HEALTH CENTRE

  JOB DESCRIPTION

  JOB TITLE - RECEPTIONIST/ADMINISTRATOR

  REPORTS TO - ASSISTANT PRATICE MANAGER

  HOURS - As stated in individual Contracts

  Job Summary -

  The purpose of the role is to -

  Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

  Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

  Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team

  Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

  Duties and Responsibilities -

  The duties and responsibilities to be undertaken by members of the Practice Reception & Administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Assistant Practice Manager/Practice Manager, dependent on current and evolving Practice workload and staffing levels -

  Monitoring the Practice appointments system

  • Processing personal, telephone and on-line requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
  • Processing and distributing incoming (and outgoing) mail
  • Taking messages and passing on information
  • Filing and retrieving paperwork
  • Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
  • Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
  • Clearing and re-stock consulting rooms as required
  • Providing clerical assistance to Practice Staff as required from time to time, including data processing, filing, and photocopying
  • Re-ordering and monitoring of blood bottles, lab cards etc.
  • Provision of refreshments for staff and visitors as required; keeping the kitchen area clean and tidy
  • Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
  • Scanning of Practice Mail
  • Preparation of lab cards for Phlebotomy
  • Assisting in the Recall processes
  • Running reports
  • Returning temporary resident/immediately necessary forms to HA after they have expired
  • Preparation of paperwork for Antenatal clinic
  • Dealing with International Normalised Ratio (INR) changes and repeats
  • Processing and taking action on Patient Notes (PNs posted on clinical computer system)
  • Ordering and processing Cervical Smear bags
  • Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols
  • Processing and preparation of prescriptions for patients for signature and authorisation by GPs
  • Dealing with queries relating to prescriptions

  Confidentiality -

  In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

  • In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

  Health & Safety -

  The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include -

  • Using personal security systems within the workplace according to Practice guidelines
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
  • Making effective use of training to update knowledge and skills
  • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
  • Reporting potential risks identified

  Equality and Diversity -

  The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include -

  • Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

  Personal/Professional Development:

  The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include -

  • Participation in an annual individual appraisal & performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

  Quality -

  The post-holder will strive to maintain quality within the Practice, and will -

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
  • Work effectively with individuals in other agencies to meet patients needs
  • Effectively manage own time, workload and resources-Communication -

  The post-holder should recognize the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognize peoples needs for alternative methods of communication and respond accordingly

  Contribution to the Implementation of Services -

  The post-holder will -

  • Apply Practice policies, standards and guidance
  • Discuss with other members of the team how the policies, standards and guidelines will affect own work
  • Participate in audit where appropriate

  Person Specification

  Knowledge

  Desirable

  • Knowledge of SystmOne

  Behaviours

  Essential

  • Smart, polite and confident
  • Planning and organising
  • Performing under pressure
  • Adaptability
  • Using initiative
  • Team working
  • Self motivated
  • Flexibility
  • Confidentiality

  Skills

  Essential

  • Excellent communication skills (Written and Oral)
  • IT skills
  • Clear, polite telephone manner
  • Time Management and the ability to work to deadlines
  • Problem solving skills
  • Interpersonal skills

  Qualifications

  Essential

  • Good standard of general education

  Desirable

  • GCSE Mathematics C or above
  • GCSE English C or above
  • AMSPAR Receptionist certificate
  • NVQII in Customer Care

  Experience

  Essential

  • Experience of working with the general public

  Desirable

  • Experience of reception work
  • Experience of working within General Practice

  Person Specification

  Knowledge

  Desirable

  • Knowledge of SystmOne

  Behaviours

  Essential

  • Smart, polite and confident
  • Planning and organising
  • Performing under pressure
  • Adaptability
  • Using initiative
  • Team working
  • Self motivated
  • Flexibility
  • Confidentiality

  Skills

  Essential

  • Excellent communication skills (Written and Oral)
  • IT skills
  • Clear, polite telephone manner
  • Time Management and the ability to work to deadlines
  • Problem solving skills
  • Interpersonal skills

  Qualifications

  Essential

  • Good standard of general education

  Desirable

  • GCSE Mathematics C or above
  • GCSE English C or above
  • AMSPAR Receptionist certificate
  • NVQII in Customer Care

  Experience

  Essential

  • Experience of working with the general public

  Desirable

  • Experience of reception work
  • Experience of working within General Practice

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  PartnersHealth

  Address

  Health Centre

  Main Road

  Radcliffe-on-trent

  Nottingham

  NG12 2GD

  
  

  Employer's website

  https://www.partnershealth.co.uk (Opens in a new tab)

  Employer details

  Employer name

  PartnersHealth

  Address

  Health Centre

  Main Road

  Radcliffe-on-trent

  Nottingham

  NG12 2GD

  
  

  Employer's website

  https://www.partnershealth.co.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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