• Job Description

  Req#: A0429-23-0001?language=en&page=2340&sort=publicationDateDesc

  Job summary

  We are looking for a person who is passionate about developing their career in the healthcare sector, understands the value of being sensitive and maintaining confidentiality, and possesses effective communication and organisational skill .

  Main duties of the job

  1. Referral Management:

  2. Patient Assessment

  3. Communication

  4. Communicate effectively with team members, patients and carers and outside agencies to enhance the teams performance and meet patients needs.

  5. Documentation and Record-keeping

  6. Follow-up and Tracking

  7. Referral Guidelines and Policies

  8. Quality Improvement

  9. Training and Education

  10. Participation in all mandatory training sessions and attending any training programme implemented by the practice and taking responsibility for own development and learning.

  11. Responsible to notify referral manager of any issues or concerns from patient and/or provider

  12. Undertake any other additional duties appropriate to the post as requested by the partners or Divisional Operations Manager and Management team

  About us

  Hazeldene Medical Centre for a Referral Coordinator to join our team and complete various administrative tasks to provide the best quality care services to the patients.

  The practice was rated as GOOD by the Care Quality Commission (CQC).

  The practice operates from 4 sites Hazeldene Medical Centre, The Eagle Eye, Crest Medical Centre & Chamberlayne Road Surgery. All staff are employed across the practice and can be asked to work at either site

  Date posted

  26 June 2023

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  A0429-23-0001

  Job locations

  Wyld Way

  Wembley

  Middlesex

  HA9 6PW

  
  

  Job description

  Job responsibilities

  Hazeldene Medical Centre for a Referral Coordinator to join our team and complete various administrative tasks to provide the best quality care services to the patients. We are looking for a person who is passionate about developing their career in the healthcare sector, understands the value of being sensitive and maintaining confidentiality, and possesses effective communication and organisational skill .

  Main Responsibilities:

  1. Referral Management: Receive, review, and process referrals from healthcare providers, including primary care physicians, specialists, and other healthcare professionals.

  2. Patient Assessment: Evaluate patient referrals to determine the appropriate level of care or specialty required. Gather and analyse relevant medical information, including medical records, test results, and other necessary documentation. Provide appropriate clinical information to specialist

  3. Communication: Serve as the primary point of contact for patients, healthcare providers, and specialists throughout the referral process. Facilitate effective communication and information exchange between all parties involved. Referral coordinators act as a liaison between the primary care physician, specialist, and patient. They provide updates to all parties involved, ensuring that everyone is informed about the referral status and any additional requirements.

  4. Communicate effectively with team members, patients and carers and outside agencies to enhance the teams performance and meet patients needs.

  5. Documentation and Record-keeping: Maintain accurate and up-to-date records of patient referrals, appointments, and related communication. Enter referral data into electronic health records (EHR) or referral management systems as appropriate.

  6. Follow-up and Tracking: Monitor the progress of referrals and ensure timely completion of appointments. Follow up with patients and healthcare providers to gather feedback, address concerns, and provide updates on referral status.

  7. Referral Guidelines and Policies: Stay updated on referral guidelines, protocols, and policies established by the General Practice.

  8. Quality Improvement: Participate in quality improvement initiatives aimed at optimising the referral process, improving patient satisfaction, and enhancing overall coordination of care.

  9. Training and Education: Provide education and guidance to healthcare providers, staff, and patients regarding referral processes, requirements, and available services.

  10. Participation in all mandatory training sessions and attending any training programme implemented by the practice and taking responsibility for own development and learning.

  11. Responsible to notify referral manager of any issues or concerns from patient and/or provider

  12. Undertake any other additional duties appropriate to the post as requested by the partners or Divisional Operations Manager and Management team

  13. To assist in promoting and maintaining own and others health, safety and security as defined in the practice Health & Safety Policy

  Job description

  Job responsibilities

  Hazeldene Medical Centre for a Referral Coordinator to join our team and complete various administrative tasks to provide the best quality care services to the patients. We are looking for a person who is passionate about developing their career in the healthcare sector, understands the value of being sensitive and maintaining confidentiality, and possesses effective communication and organisational skill .

  Main Responsibilities:

  1. Referral Management: Receive, review, and process referrals from healthcare providers, including primary care physicians, specialists, and other healthcare professionals.

  2. Patient Assessment: Evaluate patient referrals to determine the appropriate level of care or specialty required. Gather and analyse relevant medical information, including medical records, test results, and other necessary documentation. Provide appropriate clinical information to specialist

  3. Communication: Serve as the primary point of contact for patients, healthcare providers, and specialists throughout the referral process. Facilitate effective communication and information exchange between all parties involved. Referral coordinators act as a liaison between the primary care physician, specialist, and patient. They provide updates to all parties involved, ensuring that everyone is informed about the referral status and any additional requirements.

  4. Communicate effectively with team members, patients and carers and outside agencies to enhance the teams performance and meet patients needs.

  5. Documentation and Record-keeping: Maintain accurate and up-to-date records of patient referrals, appointments, and related communication. Enter referral data into electronic health records (EHR) or referral management systems as appropriate.

  6. Follow-up and Tracking: Monitor the progress of referrals and ensure timely completion of appointments. Follow up with patients and healthcare providers to gather feedback, address concerns, and provide updates on referral status.

  7. Referral Guidelines and Policies: Stay updated on referral guidelines, protocols, and policies established by the General Practice.

  8. Quality Improvement: Participate in quality improvement initiatives aimed at optimising the referral process, improving patient satisfaction, and enhancing overall coordination of care.

  9. Training and Education: Provide education and guidance to healthcare providers, staff, and patients regarding referral processes, requirements, and available services.

  10. Participation in all mandatory training sessions and attending any training programme implemented by the practice and taking responsibility for own development and learning.

  11. Responsible to notify referral manager of any issues or concerns from patient and/or provider

  12. Undertake any other additional duties appropriate to the post as requested by the partners or Divisional Operations Manager and Management team

  13. To assist in promoting and maintaining own and others health, safety and security as defined in the practice Health & Safety Policy

  Person Specification

  Experience

  Essential

  • Strong customer service focus

  Desirable

  • Proven work experience as a Referral Coordinator or similar role

  Qualifications

  Essential

  • Educated to degree level or equivalent professional qualification
  • GCSE grade A to C in English and Maths

  Knowledge and skills

  Essential

  • Effective verbal and written communication skills
  • Ability to provide quality care
  • Good organisational and time management skills, ability to plan and prioritise own workload
  • Good computer skills
  • Teamwork orientation

  Desirable

  • Good computer skills

  Person Specification

  Experience

  Essential

  • Strong customer service focus

  Desirable

  • Proven work experience as a Referral Coordinator or similar role

  Qualifications

  Essential

  • Educated to degree level or equivalent professional qualification
  • GCSE grade A to C in English and Maths

  Knowledge and skills

  Essential

  • Effective verbal and written communication skills
  • Ability to provide quality care
  • Good organisational and time management skills, ability to plan and prioritise own workload
  • Good computer skills
  • Teamwork orientation

  Desirable

  • Good computer skills

  UK Registration

  Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

  Additional information

  UK Registration

  Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

  Employer details

  Employer name

  Hazeldene Medical Centre

  Address

  Wyld Way

  Wembley

  Middlesex

  HA9 6PW

  
  

  Employer's website

  https://www.hazeldenegps.co.uk/page1.aspx?p=4&t=1 (Opens in a new tab)

  Employer details

  Employer name

  Hazeldene Medical Centre

  Address

  Wyld Way

  Wembley

  Middlesex

  HA9 6PW

  
  

  Employer's website

  https://www.hazeldenegps.co.uk/page1.aspx?p=4&t=1 (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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