• Job Description

  Req#: 6923647002
  BAYADA Home Health Care is seeking a Referral Intake Coordinator to join our Customer Care Center team. We are looking for a candidate located in EDT or CDT time zones. This is a fully remote position.

  
  As a Referral Intake Associate you will receive and process new referrals being sent in electronically by facilities, medical professionals, and insurance case managers for BAYADA service offices nationwide. Use your top notch customer service skills to help ensure that referrals are handled in a timely and caring manner, so that our clients can receive the best possible care.

  Hours: Must have flexibility to work either five (5) eight (8) hour days, or four (4) ten (10) hour days as required.

  Training hours are routinely Monday through Friday, 8 hours per day, until the new Associate is ready to transition to the permanent schedule.

  Permanent schedule will be 5, 8 hours days, to include one weekend day OR 4, 10 hour days, to include one weekend day. Schedule will be assigned based on need, candidates must be open to working either schedule.

  
  Salary: $19.35 / hour

  
  Responsibilities
  The Referral Intake Associate will facilitate the coordination of referrals and communications for BAYADA Service offices. Duties will include the following:
  • Receive, document & process incoming referrals
  • Ensure all referrals are thorough, accurate and complete
  • Follow up with our internal service offices to ensure timely responses to referral sources
  • Function as facilitator between Case Managers, Client Services Managers, Clinical Nurse Managers and Field Nurses
  • Communicate payer information to our internal Insurance Verification team
  • Provide excellent customer service at all times

  Qualifications
  • Bachelor's Degree preferred; Extensive intake experience may be accepted in lieu of 4 year degree
  • Proven success in role performing clinical/medical intake, or similar role
  • Strong computer skills
  • Excellent communication skills
  • Strong attention to detail

  • Candidates should reside in EDT or CDT time zones

  BAYADA believes that our employees are our greatest asset:

  • Base Salary: $19.35 / year depending on qualifications
  • Monthly bonus up to $250 based on key performance indicators (eligible after 6 months in role)
  • BAYADA offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program
  • To learn more about BAYADA Benefits, click here

  As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

  BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

• About the company

  Founded in 1975, Bayada Home Health Care is an international nonprofit home health care provider.

Notice