Remote Jobs
Remote Help Desk Agent
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Job Description
- Req#: 371650
Employer Industry: Information Technology Services
Why consider this job opportunity:
- Salary of $19.00/hr
- Comprehensive benefits package starting on the 31st day of employment, including medical, dental, and vision insurance
- Access to HSA, FSA, and DCFSA account options, along with 401k retirement account access with employer matching
- Paid sick leave and other paid time off in accordance with applicable law
- Commitment to diversity and inclusion within the workplace
- Opportunity to work remotely while providing essential technical support
What to Expect (Job Responsibilities):
- Provide 24/7 remote technical support to non-retail store associates
- Identify and investigate issues with computer software, including Windows, Office products, and VM Ware
- Troubleshoot problems with computer hardware, including desktops, laptops, tablets, and Macs
- Follow all steps in ServiceNow to resolve issues and escalate as necessary
- Track personal metrics such as talk time, calls resolved, adherence, and quality within ServiceNow
What is Required (Qualifications):
- Minimum of 1 year of remote help desk experience
- Experience with ServiceNow
- Excellent customer service skills
- Prior experience in a call center environment
How to Stand Out (Preferred Qualifications):
- Additional certifications or training in IT support or related fields
#InformationTechnology #RemoteSupport #HelpDesk #TechnicalSupport #DiversityAndInclusion
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