Remote Jobs
Remote Help Desk Call Center Agent
This job is now closed
Job Description
- Req#: REMOT001063
Employer Industry: Contact Center Services
Why Consider this Job Opportunity:
- Pay up to $16.00/hr
- Opportunity for career advancement and growth within the organization
- Remote work opportunity
- Supportive and collaborative work environment
- Chance to work with a variety of clients and industries
- Competitive benefits package
What to Expect (Job Responsibilities):
- Serve as the first point of contact for end-users seeking technical assistance via phone, email, or helpdesk tickets
- Document accurate records of all support requests, resolutions, and follow-ups
- Install, configure, and troubleshoot hardware, software, systems, networks, printers, and scanners
- Oversee monitoring network systems, including network outages
- Ensure service level agreements are met
What is Required (Qualifications):
- Ability to work from home (this is a remote position)
- Prior Technical Support or Help Desk experience
- High School Diploma or equivalent
- Phone Etiquette
- History of Customer Service
How to Stand Out (Preferred Qualifications):
- Familiarity with Help Desk Applications (Ex. Zendesk, FreshService)
- Familiarity with VOIP or Telephony services
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified IT Professional)
#ContactCenterServices #TechnicalSupport #RemoteWork #CareerGrowth #CompetitivePay
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