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Job Description
- Req#: 2052
Employer Industry: Airline Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Regular training sessions to maintain and enhance subject matter knowledge
- Chance to make a positive impact on the customer service experience
- Engaging work that involves problem-solving and assisting frontline agents
What to Expect (Job Responsibilities):
- Provide first-level contact and problem resolution for all users with software application and hardware issues via phone, email, or in person
- Maintain proficiency with the responsibilities of reservations and airport agents
- Log and document all help requests accurately and timely in the helpdesk ticket management system
- Elevate unresolved calls/emails according to the Help Desk Escalation Process
- Assist with maintaining the department's reference materials and reinforce training for employees
What is Required (Qualifications):
- Excellent Amadeus PSS skills
- Background in Station or Reservations with strong knowledge of company procedures and customer experience
- Proficient technology/computer skills
- Exceptional oral and written communication skills
- Ability to stay focused and calm in all situations, especially under stress
How to Stand Out (Preferred Qualifications):
- Demonstrated ability to assist peers and maintain a positive attitude
- Understanding of airport functions and related technologies
- Ability to quickly learn and master new skills
- Well-organized with strong prioritization skills
#AirlineServices #CustomerSupport #CareerOpportunity #TrainingProvided #ProblemSolving
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