Publicis Groupe
Remote Tech Support - Associate
This job is now closed
Job Description
- Req#: REF184790V
Analyze issues and formulate solutions
Troubleshoot system, application and hardware issues
Ensure customer is updated on ticket progress
Work remotely with customers to solve problems
Utilize internal IT Knowledge Base to both provide and find solutions to known issues
Use external information to research and resolve issues when needed
Consistently update the ticket tracking system with status and fixes
Properly escalate issues to necessary parties as required
Perform routine system maintenance on laptops and desktops
Track computer assets according to organizational standards
Perform remote backups and restores as needed
Perform installation and configuration of software including operating system, patches, and 3rd party products.
Maintain established computer standards and participate in testing new standards
Associate degree or working towards one or a bachelor’s degree from an accredited university, preferably in Computer Science, Information Systems or equivalent program, or a proven track record of IT experience required.
Working towards a technical certification (e.g., ACMT, ACSP, ACTC MCP, CNA, CCNA, A+, Network+).
Minimum 1 year IT experience.
Experience delivering IT solutions within a corporate and/or enterprise environment.
Experience working in a mixed Mac and Windows environment.
Advanced English.
Descripción de la empresa
Re:Sources is the backbone of Publicis Groupe, the world's third largest communications group. Formed in 1998 as a small team to service a few Publicis Groupe businesses, Re:Sources has grown to more than 4,000 people serving a global network of advertising, public relations, media, health and marketing agencies. digital. We offer technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management to help Publicis Groupe agencies do what they do best: create and innovate for their clients. . . . . . In addition to providing essential day-to-day services to our agencies, Re:Sources develops and implements platforms, applications, and tools to improve productivity, foster collaboration, and enable professional and personal development. We continually transform to keep pace with our ever-changing communications industry and thrive in a spirit of innovation that is felt around the world. With our support, Publicis Groupe agencies emerge by creating and delivering award-winning campaigns for their clients.
Descripción del empleo
Requisitos
Información adicional
Horario de lunes a viernes
Jornada laboral diurna de 7:00am a 4:00pmAbout the company
Publicis Groupe is the third largest communications group in the world, a leader in marketing, communication and digital business transformation. As a platform at the intersection of marketing and digital business transformation, driven through the alchemy of creativity and technology, Publicis Groupe is built on The Power of One.
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