Job Summary:

The Service Delivery Associate plays a critical role in executing on-site customer solutions, including mailroom services, print and document operations, and administrative support tasks, ensuring service excellence and customer satisfaction.

Primary Responsibilities:

• Operate office and production equipment (e.g., printers, scanners, inserters, fax machines) and ensure optimal performance.

• Perform scanning and some large format print.

• Support document preparation, printing, and finishing (e.g., stapling, binding, laminating).

• Maintain accurate logs and documentation for billing, meter reads, and production jobs.

• Ensure compliance with Service Level Agreements (SLAs) and promptly escalate issues.

• Monitor supply inventory and perform replenishment as needed.

• Deliver excellent customer service and act as a key daily contact for client interactions.

• Use Microsoft Office tools and internal systems to complete administrative and reporting tasks.

Skills and Qualifications:

• Strong interpersonal and communication skills.

• Ability to multitask and manage priorities in a fast-paced environment.

• Functional knowledge of Microsoft Office (Word, Excel, Outlook).

• High attention to detail and organization.

• Ability to work independently and problem-solve operational issues.

• Comfortable with light physical tasks (e.g., lifting up to 50 lbs, standing for extended periods).

Education and Experience:

• High School Diploma or equivalent required.

• 1+ year of experience in customer service or operations support preferred.

• Training on Xerox systems and equipment will be provided.