MRO
Requester Services Specialist - Remote
This job is now closed
Job Description
- Req#: REQUE003037
Advantages of Joining Our Team:
- Opportunity for growth and advancement within the company
- Supportive and collaborative work environment
- Competitive compensation and benefits package
- Chance to make a positive impact on patient care and healthcare processes
Duties and Responsibilities:
- Field inbound inquiries from requesters regarding patient medical records
- Answer questions promptly and courteously, ensuring excellent customer service
- Escalate complex issues to Manager and Team Lead
- Maintain positive relationships with clients and requestors of ROI
- Process incoming fax/mail correspondence related to ROI fulfillment
Minimum Qualifications:
- High School Diploma (higher education preferred)
- Ability to make independent decisions and apply critical thinking
- Proficient in computer knowledge and accurate data entry
- Prior customer service experience strongly preferred
- Strong problem-solving skills
Additional Information:
- This job description reflects the employer's assignment of essential functions. It does not prescribe or reflect the tasks that may be assigned.
- Employer is an equal opportunity employer and complies with all applicable laws prohibiting discrimination based on race, color, religion, sex, national origin, age, disability, or any other protected status.About the company
MRO Corp empowers healthcare organizations with proven, enterprise-wide solutions for the secure, compliant and efficient Release of Information (ROI).
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