• Job Description

  Req#: 17466

  Farm Credit Mid-America is a financial services cooperative serving financial needs of farmers and rural residents in Arkansas, Indiana, Kentucky, Missouri, Ohio, and Tennessee. Our purpose is to secure the future of rural communities and agriculture. We are passionate about serving the needs of our rural communities and creating positive customer experiences.

  Farm Credit Mid-America is a great place to work! We have been named as a Best Places to Work in Kentucky for the past 11 years. At Farm Credit Mid-America we put our customers and team members at the heart of all we do.

  SCHEDULE: Full Time
  TRAVEL REQUIRED: 0% - 25%

  About Our Opportunity

  Rural 1st Escrow Specialist provides exceptional internal and external customer service by supporting the delivery of Escrow servicing needs. Responsibilities include ensuring the quality and accuracy of customer and Escrow data within our Servicing systems. Specialist identify issues by coordinating with internal and external customers, vendors, and 3rd party agencies and develop appropriate solutions to ensure a seamless experience. Specialist ensure that policies and procedures are current comply with changes in regulations or guidelines to minimize risk to the association.

  How You Will Spend Your Time

  CUSTOMER RELATIONSHIP: Establishes, develops, and maintains strong internal and external customer relationships by coaching others and consistently providing quality service that is timely, thorough, responsive, and exceeds customer expectations. Works with borrowers and internal partners to understand customer goals, and delivers value- added/ constructive Escrow services information.

  • Provides excellent customer service by answering internal and external customer calls and providing innovative solutions.
  • Acquire and maintain expertise in accounting systems, association practices and procedures to provide technical support
  • Establish, monitor, and maintain escrow accounts.
  • Monitor reports and analyze customer escrow accounts for data accuracy, timely payments and to maintain regulatory compliance.
  • Produce and analyze escrow analysis statements, including overage, shortage and deficiency situations.
  • Performs analysis of Escrow requests by preparing accounting entries involving calculations and transactions.
  • Assist both internal and external customers with escrow inquires and conduct research as needed.
  • Complies with federal and state statutes/regulations, company policies and procedures.
  • Monitors reports and takes further action as appropriate.
  • Performs other duties as assigned.

  Minimum Education & Experience

  Associate’s Degree or equivalent classroom hours plus one to two years of experience in escrow servicing, loan servicing, accounting, banking or financially related customer support while using a variety of business software, demonstrating proficiency in Excel, or Bachelor’s Degree plus a demonstrated proficiency in Excel.

  Mental & Physical Requirements

  • Engage in telephone and face-to-face conversation to serve customers and give and receive information from staff, vendors, outside consultants and the public.
  • Use a computer and similar office technology and tools. This involves reading the screen and keying/typing information.
  • Speak and make presentations to individuals or groups on technical subjects related to job.
  • Travel via auto or commercial transportation to carry out essential responsibilities of the job.
  • Successfully interact with and represent the organization to staff, officers, board members, customers, vendors, and/or the public at all levels.
  • Provide sound technical advice to leaders and other staff in the subject field(s) related to this position.
  • Understand and explain various subject matter and consulting concepts, programs, terminology, and methods.
  • Reason, judge, compare, calculate, evaluate, decide, and critique such information as written material, numerical data, responses to customer needs, and/or other related work activities.

  Farm Credit Mid-America provides a competitive total rewards package to our team members. This includes an award winning 401(k) Plan. Our Health and Financial wellness benefits provide safety, security and peace of mind for you and your family. Here is a highlight of our Total Rewards and Benefits .

  Farm Credit Mid-America is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability or any other category protected by law.

  CITYIND

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• About the company

  Financing rural America: What Farm Credit Mid-America does, where it does business, the flexibility and uniqueness of its products.

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