• Job Description

  Req#: SALES001890

  Responsible for the customer service function including interaction between sales, plant management, distributors and other customers for product information, availability, orders, samples, quotes, credit, and complaint resolution. Must have a good knowledge of products and inventories to ensure timely and accurate responses to internal and external customer inquiries.

  DUTIES AND RESPONSIBILITIES:

  • Assisting Direct Sales Team with product availability, pricing, quoting, sampling, and technical information as required.
  • Process orders, order changes, sample requests, utilize Salesforce and coordinating shipments.
  • Ensuring quotes and orders are accurate following company sales procedure.
  • Achieve or exceed sales goals by growing sales and providing excellent customer service
  • Presenting new and existing products and design ideas to homeowners, builders, contractors, and masons.
  • Maintain price lists and provide analysis of sales data to maintain satisfactory gross profit margins for all items sold.
  • Perform basic credit functions and product complaint procedures as needed.

  • Prepare and distribute bidding documents from quotes to technical submittals.
  • Assist in job registration process (Assisting in document completion and submittal).

  • Responding to client concerns and applies independent decision making while striving for first-time resolution on all client problems/issues.
  • Maintaining exceptional level of expertise on products/services relating to all product lines and customer needs, as well as staying abreast the competitive landscape.

  REQUIRED SKILLS/ABILITIES:

  • Excellent communication, interpersonal and negotiating skills.
  • Good organizational, math and computer skills (Excel, Word, ERP systems, CRM).
  • Hands-on approach to problem solving regarding sales, service, and promotion.
  • Self-motivated, high personal drive with a disciplined approach to working individually. and utilizing resources to assist with accomplishing goals and objectives of the company.
  • Excellent written and verbal communication skills, good presentation skills and a professional demeanor.
  • Ability to strive for continuous improvement, must be detail-oriented with strong organizational skills.
  • Strong problem solving and customer service skills.
  • Ability to learn technical product information.
  • Ability to support a team environment, company policies, procedures, continuous improvement.

  QUALIFICATIONS:

  • College degree or relevant trade qualification is preferred
  • Minimum 3 years sales or customer service experience, preferably in the building materials industry.

  This job description is not intended to be all inclusive and as such, the employee will also be required to perform other reasonably related business duties as may be assigned by the immediate supervisor and/or other management personnel as required.

  Equal Opportunity Employer

• About the company

  Glen-Gery is the superior choice among architects, builders and homeowners who require high quality building products that meet both innovative design challenges and demanding construction specifications. Glen-Gery is an industry leader for its’ divers...

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