• Job Description

  Req#: R2026-004081
  About the Lovet Team
  
  At Lovet Pet Health Care, our Scheduling Center team is the heartbeat of the pet parent experience. We are a compassionate, fast-paced group dedicated to connecting pet families with the care they need-when they need it most. As the first point of contact, our agents play a critical role in delivering empathy, clarity, and confidence during every interaction. We value teamwork, accountability, continuous learning, and a shared passion for improving access to high-quality pet healthcare. If you thrive in a customer-focused environment and want to make a meaningful impact every day, the Lovet team may be the perfect next step in your career.
  
  Key Responsibilities
  
  
  • Respond to high-volume inbound calls with empathy, professionalism, and efficiency
  
  
  
  • Schedule pet parent new and existing appointments
  
  
  
  • Use trained sales and service techniques to meet goals related to appointment setting and guest satisfaction
  
  
  
  • Access and apply information from internal resources (e.g., Wiki) to accurately respond to patient inquiries
  
  
  
  • Complete additional tasks assigned by the Call Center Leadership Team
  
  
  ✅ Candidate Requirements
  
  
  • Previous call center experience required.
  
  
  
  • Proven ability to manage high call volume in a fast-paced, customer-focused environment
  
  
  
  • Strong attention to detail
  
  
  
  • Excellent communication skills with a desire to exceed guest expectations
  
  
  
  • Strong interpersonal skills (active listening, teamwork, flexibility, empathy, connection)
  
  
  
  • Dependable, punctual, and self-motivated
  
  
  
  • Willingness to continuously learn and apply new skills
  
  
  
  • Ability to effectively use internal tools and resources (e.g., Wiki) to resolve patient needs
  
  
  
  • Interest in the pet healthcare / urgent care industry

• About the company

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