• Job Description

  Req#: JR100635
  It's fun to work in a company where people truly BELIEVE in what they're doing!
  
  We're committed to bringing passion and customer focus to the business.
  
  Peter Millar was founded in 2001 with a single cashmere sweater offered in 24 colors. Based in Raleigh and Durham, North Carolina, the American lifestyle brand has grown to include luxury performance sportswear, seasonal resort and country club apparel, sophisticated classics, casually refined tailored clothing and sartorial accessories.
  
  We strive to capture timeless style upgraded with signature innovations, in designs that are in tune with modern life. We embrace working hard, being kind and doing right by our customers, aiming to set a higher standard for the apparel industry.
  
  The ECOM Customer Care Specialist provides exceptional customer experiences and ensures that we honor service promises. We appreciate our customers and look for individuals who love to take care of people, solve problems and have fun too. This position provides variety, allowing staff to respond to customers via phone, email and live chat. It's fast-paced - so the time flies. We provide extensive training to learn about our product, the customers and our systems.
  
  This is a remote, seasonal position running from May 27 through August 7, 2026. The scheduled hours for this role are 9:00 a.m. to 6:00 p.m. EST, and the position pays $20.50 per hour.
  
  ESSENTIAL FUNCTIONS:
  
  • The first to respond to customers, this role will communicate professionally, accurately, efficiently, verbally, by email and in chat.
  • Engage and optimize each customers experience by demonstrating patience and empathy; prioritize your customer's needs.
  • Resolve product related inquiries and make purchasing recommendations based on the needs and interests of the customer.
  • Identify and solve account issues related to product orders, deliveries, credits, and returns; proactively share information with the team to improve the process.
  • Learn about the latest product releases and upcoming launches and engage with customers to recommend new products.
  • Collaborate with other teams to share suggestions regarding quality assurance and product requests by customers.
  • Research fulfillment and shipping concerns; liaise with distribution teams to resolve concerns.
  
  
  DESIRED EDUCATION AND EXPERIENCE:
  
  • Bachelor's degree in Fashion or Textiles preferred
  • 1-3 years of experience in customer service, sales or retail required
  • Experience in E-Commerce and/or online marketing and merchandising is a plus
  • Strong skills with Microsoft Office requiredExperience with ZenDesk, BlueCherry, Softeon, SalesForce or Shopify is a plus
  • Experience using an organizational time management system required
  • Experience solving problems and thinking critically required
  
  If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
  
  Peter Millar & G/FORE are equal opportunity employers. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Both Peter Millar & G/FORE prohibit discrimination and harassment of any type and they afford equal employment opportunities to employees and applicants without regard to race, color, religion, gender, age, national origin, genetic information, marital status, disability status, protected veteran status, sexual orientation, or any other characteristic protected by law. Both Peter Millar & G/FORE comply with applicable state, county and local laws governing non-discrimination in employment.

• About the company

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