• Job Description

  Req#: d5c05486-046b-4719-9610-c9d081847d2e

  Who We Are

  Arrive Logistics is a leading transportation and technology company in North America, with plans to continue to significantly grow year over year. Our success is a testament to our remarkable team and what we are building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. There’s never been a more exciting time to get on board with our rapidly growing team in Guadalajara, so read on to learn more and apply today!

  
  

  Who We Want

  Our explosive growth is your opportunity to start or accelerate your career in a high-impact, Second Shift Associate Account Coordinator role on our Client Success team. We’re looking for candidates willing to go above and beyond to deliver the results, service, and experience that we pride ourselves on at Arrive, so you’ll thrive in this position if you’re a detail-oriented multitasker, a clear and concise communicator, and committed to delivering exceptional customer experiences.

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  What You’ll Do

  • Utilize Ring Central, ARRIVEnow, email, slack, and textlocate to update our systems properly and communicate with our drivers
  • Inbound/Outbound calls to drivers and dispatchers with professionalism
  • Inbound calls are required, depending on the company's needs, you will be responsible for providing assistance to certain ring groups.
  • Become knowledgeable in the various visibility tools used by our carrier partners.
  • Your first resource for tracking will be phone calls (Inbound/Outbound). You will also have different tracking tools in case you are unable to get a tracking update by phone.
  • Enter and update information accurately in our tracking software. In which you will be responsible for achieving daily metrics. Expectations will be set by the management team and reviewed regularly.
  • Remain up to date and follow company-wide SOP’s and standards set
  • Utilize the tracking board on a daily basis for best tracking practices
  • Communicate with internal departments to proactively relay information
  • Ensure that loads are updated in a timely manner, making sure our customers are receiving information about their load that will assure making the set appointment times.
  • Manage and schedule appointments to ensure shipments are being picked up and delivered within the customer’s timetable , while also working to set up proper transits to make shipments favorable for most carriers.
  • Exemplify a level of assertiveness to identify issues and solve them.
  • Make sure to remain up-to-date with all of our SOPs. (Standard Operational Procedure).
  • Foster existing relationships with our carrier partners to allow us better access to real-time updates.
  • Collecting Paperwork from Carrier representatives or carrier partners and uploading into ArriveNow is necessary for our system to invoice our customer account(s)
  • Introduction into data entry – Load building and scheduling
  • Gain knowledge of the transportation industry to better serve our customers, carriers, and drivers.
  • Guarantee that the quality of calls, notes, emails, and overall information is aligned with our parameters.
  • All communication related to permissions or any administrative inquiry must be escalated to your team lead/manager.
  • Establish a strong understanding and knowledge base of the industry, foundational skills, and Arrive operations.

  
  

  Qualifications

  • English Fluency Required (High B2-C1)
  • High school Diploma
  • College degree preferred
  • Ability to work in a fast-paced environment
  • Proactiveness
  • Must be willing to live in Guadalajara full-time
  • Polished communicator with exceptional interpersonal skills, both verbal and written
  • Able to take verbal or written instructions and execute with confidence
  • Demonstrates Ownership, Integrity, Urgency, and the LFG mentality

  
  

  The Perks of Working With Us

  • Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.
  • Leave the suit and tie at home; our dress code is casual.
  • Enjoy office-wide engagement activities, team events, happy hours, and more!
  • Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants.
  • Start your morning with free coffee!
  • Maximize your wellness with free counseling sessions through our Employee Assistance Program
  • Get paid to work with your friends through our Referral Program!

  
  

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  Your Arrive Experience

  Our award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth and making Arrive a place we all love to work.

  
  

• About the company

  Arrive Logistics is a supply chain services provider headquartered in the heart of Austin, TX.

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