• Job Description

  Req#: 573392

  
  

  Summary:

  The ideal candidate is responsible for ensuring a safe and secure environment for all resort guests, staff, and property. This role involves patrolling the resort premises, responding to security-related incidents, and enforcing resort policies to enhance the safety and comfort of everyone on the property. The officer acts as a visible deterrent against potential threats and is expected to provide excellent customer service while maintaining a professional demeanor.

  Essential Functions

  Job duties include although are not limited to:

  Patrol:

  • Perform regular patrols of the resort grounds, including guest room floors, public areas, parking lots, and restricted areas.
  • Check the AEDs to ensure that the battery is charged and that it is not blocked for easy access.
  • Conduct safety checks of the resort property to ensure no safety concerns; if found, report in Know Cross for repairs.

  Incident Response:

  • Respond quickly and efficiently to security incidents such as disturbances, theft, accidents, and emergencies. Provide immediate assistance and ensure incidents are documented.

  Associate Entry Access Control:

  • Monitor entry and exit employee entrance control access to restricted areas
  • Ensure only authorized individuals enter secure zones and verify IDs or passes as needed.
  • Conduct package inspection of associates leaving the building
  • Key control access. Assign keys to associates as needed
  • Assign keys to associates who need to use a resort-owned vehicle
  • Accept after-hour deliveries
  • Accept and log Lost and Found items

  Customer Service:

  • Act as a visible presence in guest areas and provide assistance, directions, and information to resort guests when required. Maintain a friendly and approachable attitude while enforcing resort policies.

  Policy Enforcement:

  • Enforce resort rules and regulations to ensure the safety of all guests and employees. Report violations and take appropriate actions to resolve disputes or prevent escalation.

  Emergency Response:

  • Respond to fire alarms, medical emergencies, and other critical incidents. Coordinate with emergency services (police, fire, ambulance) when required.

  Report Writing:

  • Maintain detailed logs and write comprehensive reports on all security incidents, noting important details such as time, location, and actions taken.

  Collaboration:

  • Work closely with resort management, maintenance, and housekeeping staff to identify and address potential safety hazards or security concerns.

  Safety Checks:

  • Perform routine inspections of resort facilities, ensuring that all safety protocols, such as fire exits, alarm systems, and emergency equipment, are functioning properly.

  External Relationships

  • Has regular contact with guests, housekeeping department, front office.

  Internal Relationships

  • Reports to Director of Safety & Security

  Qualifications:

  • Ability to remain calm and professional in high-pressure situations
  • Strong communication skills (verbal and written)
  • Physical fitness to perform patrolling duties and respond to incidents

  Key Competencies:

  • Attention to detail and vigilance
  • Conflict resolution skills
  • Professionalism and integrity
  • Teamwork and collaboration
  • Strong customer service orientation

  Education/Experience Requirements

  • High school diploma or equivalent
  • Previous experience in security, law enforcement, or a similar role (preferred)
  • Valid security officer license or certification (as required by the state or region)
  • CPR and First Aid certification (preferred)

  Physical Requirements

  Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing.
  
  
  We are proud to be an EEO/AA employer M/F/D/V in the United States. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

  
  

• About the company

  Discover our five luxury hotels at one incredible resort on South Florida's Gold Coast. A New Golden Era awaits you at The Boca Raton.

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