• Job Description

  Req#: 24022546

  You Lead the Way. We’ve Got Your Back.

  With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

  At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

  Join Team Amex and let's lead the way together.

  About the U.S. Consumer Services Team

  The U.S. Consumer Services Team is responsible for making membership essential by creating and delivering best in class marketing and our suite of differentiated products & lifestyle services (e.g. dining, travel). This team also drives the strategy, sourcing, and delivery of proprietary cash back, cobrand, and membership rewards consumer products and enterprise benefits to American Express members, with a focus on driving daily relevance and backing in their lives.

  About the U.S. Consumer Services – Business Development & Partnerships Team

  Within U.S. Consumer Services, the Business Development & Partnerships team is focused on building strong partnerships with great brands; these partnerships differentiate our card products and deliver compelling partner-funded value to our Card Members, which makes membership essential.

  About the Loyalty Partnerships Team

  The Loyalty Partnerships team within the Business Development & Partnerships team is responsible for overseeing, managing and growing Membership Rewards (MR) partnerships for the Gift Card and Pay with Points programs. The team manages 70+ Membership Rewards partners end-to-end across several industries, including Retail, Dining and Travel, supports Cash Back program execution, and interacts closely with Membership Rewards, Business Development, Finance, Strategic Partnerships, GCS and GMNS.

  Reporting to the Senior Manager, Loyalty Partnerships, this Senior Analyst will support existing and new Pay with Points (PwP) and Pay with Reward Dollars (PwRD) partnerships. Key partners in the portfolio include Amazon (Amex’s largest MR redemption partner), PayPal, Grubhub and Dell.

  The Senior Analyst will support initiatives that drive broader enterprise loyalty goals and will ensure operational excellence is achieved by collaborating directly with partners such as the Membership Rewards team, Cash Back product team, Marketing, GCO/LOBCO, and Finance.

  Key Responsibilities

  • Support Sr. Manager with day-to-day management of Amazon, including marketing calendar management, reporting, project management, budget tracking, and invoicing.
  • Support Sr. Manager with day-to-day management of other Pay with Points partners, i.e., PayPal, Grubhub, Best Buy, Dell, etc.
  • Lead marketing reviews and approvals for partner and Amex marketing placements.
  • Support contract management/timelines of current portfolio of Pay with Points partners.
  • Support partner-facing deliverables/meeting materials.
  • Support execution of partner-related workstreams e.g., onboarding/offboarding, tech enhancements, testing, etc.
  • Own tracking and reporting of Pay with Points program.
  • Own operational and control management workstreams, e.g., PRSA, governance reviews, servicing.

  Minimum Qualifications

  • • Excellent relationship management skills essential to drive initiatives with external partners and cross-functional internal stakeholders
    • Project management experience and organization skills, with the ability to manage timelines and move multiple stakeholders along in parallel
    • A critical thinker with strong problem-solving skills and a “can do” attitude
    • Keen attention to detail with a passion for organization
    • Strong written and verbal communication skills
    • Budget management experience a plus
    • Willingness to learn and brings positive energy to the team
    • Has a bachelor’s degree or equivalent and 2-3 years of experience

  Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

  The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

  We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

  For a full list of Team Amex benefits, visit our Colleague Benefits Site .

  American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

  We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

  US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

  If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

  Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

• About the company

  At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.

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